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Hoteliers Deliver Stellar Guest Experiences with Oracle Innovations

Oracle Hospitality Arms Hotels with Intelligence and Capabilities to Create Memorable Guest Stays

LISBON, Portugal, March 26, 2019 /PRNewswire/ -- ORACLE HOSPITALITY CONNECT -- Updates to Oracle Hospitality OPERA Cloud Service continue to redefine how hoteliers engage and serve guests, from the time they make their reservations through to check-out. With a plethora of new innovations, including a completely redesigned user interface and deeper customer insights, OPERA Cloud Service enables hotel personnel to focus on better connecting with guests and delivering personalized experiences to keep them coming back. 

New Oracle OPERA Cloud Service makes reservations seamless. Dashboard views let hotel staff truly know the guest and their preferences.

"In a world where guest experience is 'make or break,' today's hoteliers need critical insights into their operations and into each guest's needs, desires and behaviors," said Greg Webb, senior vice president and general manager, Oracle Hospitality. "With this release, our hotel customers can truly hear the 'voice of the guest,' enabling employees to raise their game and deliver on guest experience like never before."

OPERA has long been the preferred hotel management platform for thousands of hotels from the world's most recognizable brands to independent properties. OPERA Cloud brings the same comprehensive features to a cloud-based, mobile-enabled platform. In addition, OPERA Cloud Service now offers open APIs enabling faster and easier integration with third party providers that hotels can leverage to deliver unparalleled guest stays. By moving the property management system to the cloud, hotels can reduce dramatically their IT complexity.

OPERA Cloud's innovations enable the following:

  • Enhance the guest experience:
  • Empower Staff: available in 20 languages, the enhanced OPERA Cloud Service offers additional capabilities that make the guest journey even more rewarding while empowering managers and personnel with detailed reports and insights.

Additional Resources

About Oracle Hospitality
Oracle Hospitality offers a range of software, hardware and related services – including a leading portfolio of cloud solutions for hotel and food and beverage operations – designed for the hospitality industry. Oracle Hospitality brings more than 40 years of experience in best-in-class technology solutions that help our customers elevate the guest experience, streamline operations and enhance profitability – all while reducing the cost and complexity of IT. For more information about Oracle Hospitality, visit oracle.com/hospitality.

About Oracle
The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (ORCL), please visit us at oracle.com.

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