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Infobird Co., Ltd (NASDAQ: IFBD) is a Chinese software-as-a-service (SaaS) provider of innovative artificial intelligence (AI)-powered customer engagement solutions. It offers a wide range of software solutions for companies looking to optimize the end-to-end customer experience. Its latest adaptation, Intelligent Quality Inspection SaaS, further strengthens customer service teams and improves productivity.
Infobird makes it easy to manage every stage of the customer journey, including all aspects of engagement from brand awareness to post-sales relationship management. Infobird regularly serves businesses within the finance, retail and healthcare sectors.
One of the leading fintech companies in China is the latest customer to implement Infobird’s newest Intelligent Quality Inspection SaaS.
How Infobird’s Intelligent Quality Inspection SaaS Works
Similar to Cloopen Group Holding (NYSE: RAAS) and Zendesk (NYSE: ZEN), Infobird offers AI-driven telemarketing, omni-channel customer support, intelligent voice/text chatbots and more. Infobird also goes beyond these basic tools to provide AI-driven sales force management through intelligent training resources and quality inspection. The latest Intelligent Quality Inspection SaaS development focuses on strengthening customer service quality inspection.
Infobird’s Intelligent Quality Inspection SaaS uses AI to analyze customer service performance through factors such as compliance, professionalism and service processes. The system succeeds in improving risk control capabilities, spotting non-compliance issues and handling these issues in a timely manner while reducing customer complaints.
The system can also identify mistakes made by individual customer service agents and their teams. This data can then be used to improve training practices and further enhance customer engagement.
In an initial test of Infobird’sIntelligent Quality Inspection SaaS, the results show incredible promise. Infobird reviewed the results from one of its banking clients and found that the quality inspection coverage rate effectively doubled. Even more significant, quality inspection efficiency increased by more than 100 times.
After using Infobird, the number of quality inspection personnel employed by the fintech’s customer service center dropped by about 80, allowing remaining personnel to focus on more pressing company goals. These employees now have the space to invest in customer service training, management work and marketing tasks.
Infobird’s Intelligent Quality Inspection SaaS Long-Term Benefits
Infobird’s Intelligent Quality Inspection SaaS helps companies improve customer service.
A company can use the data collected by Infobird’s Intelligent Quality Inspection SaaS to better understand its customer engagement. Companies can harvest the data provided by Infobird AI to conduct multi-dimensional data analysis, including user portraits, customer focus and market conditions..
Companies also receive insight on products, services and marketing strategies and use this information to make better management decisions. In this way, Infobird’s Intelligent Quality Inspection SaaS helps facilitate the entire customer relationship development along with enhancing the marketing and managerial side.
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