Mindtree recognized for highest-quality core technology services based on ISG survey
STAMFORD, Conn., Nov. 11, 2019 /PRNewswire/ -- Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, today presented the 2019 ISG Star of Excellence Award™ to Mindtree CEO Debashis Chatterjee at the Mindtree U.S. corporate headquarters in Warren, New Jersey.
The ISG Star of Excellence Awards is the industry's first and only recognition program that ranks providers on the quality of their services based on direct feedback from enterprise customers. Mindtree earned top honors for achieving the highest cumulative client experience score for the quality of its core technology services based on an ISG survey of more than 1,400 enterprise customers. The provider also was recognized for the quality of its services in application development and maintenance, and for the overall quality of its services in North America and Asia Pacific.
Todd Lavieri, vice chairman and president, ISG Americas and Asia Pacific, presented the award today during a ceremony attended by leading technology executives from Reology, Messer, Wolters Kluwer, and AIG.
"ISG is delighted to name Mindtree the overall winner of the 2019 ISG Star of Excellence Award for core technology services, achieving the highest overall customer experience scores in this category and three others," Lavieri said. "Industry clients are the most credible sources of feedback on service quality, which makes Mindtree's award particularly meaningful and reinforces their position as a top provider in the global technology services industry."
Through its "Voice of the Customer" study, ISG surveyed more than 1,400 enterprise customers to obtain their feedback on providers' service quality. The enterprise respondents all have direct exposure to providers and represent a broad cross section of industries, company sizes, geographies and areas of responsibility. Survey responses were scored mathematically, without interpretation by ISG, to determine the winners.
"Mindtree was recognized in our survey for its superior collaboration, execution, governance and innovation," Lavieri said. "Enterprise clients worldwide who seek Mindtree as a partner for their technology projects can be assured that their digital journeys are in extremely capable hands."
The ISG Star of Excellence Award program recognizes service excellence among providers offering core technology services, including those delivered via the cloud, in such areas as application development and maintenance, managed data centers, end user computing, managed network services and business process services. A second award category recognizes excellence in emerging technology services, including blockchain, big data analytics, machine learning / artificial intelligence and the Internet of Things. The goal of the program is to provide actionable feedback to providers and to serve as an "industry beacon" for enterprise clients to know and engage with the "best of the best."
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 70 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com.
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