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Issuer Direct Reports Fourth Quarter and Full Year 2020 Results

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Communications Revenue Increased 32% to $3.1 million or 65% of Total Revenue During the Fourth Quarter, Capping a Record Year of Revenue, EBITDA, Cash Flow from Operations and Customers

RALEIGH, NC / ACCESSWIRE / March 4, 2021 /Issuer Direct Corporation(NYSE American:ISDR) (the "Company"), an industry-leading communications company, today reported its operating results for the three months and full year ended December 31, 2020.

Brian Balbirnie, CEO of Issuer Direct, commented, "I am pleased that 2020 was a successful year in many ways for our company. We closed the year strong and delivered record fourth quarter revenues, up 20% over last year. Our full year 2020 revenue growth was fueled by ACCESSWIRE, demand for virtual events and additional licenses of Platform id. Year-over-year, EBITDA increased 93% and diluted earnings per share tripled. Lastly, cash flows from operations for the year increased to $4.4 million, up from $2.9 million last year."

Mr. Balbirnie continued, "As you will see in the discussion below, we have classified our revenues to align with our strategy of becoming a leading communications company combined with our traditional compliance business. As we continue to differentiate our business lines, this distinction is essential information for our shareholders and markets and allows us to better define our target customer profile. In keeping with this focus, our communications business grew 32% for the fourth quarter and 28% for the year. We believe we can continue to grow our communications business as we further define our brand and become a leading communications platform serving companies telling their story and connecting with their stakeholders."

Mr. Balbirnie concluded, "Looking ahead to this year, we are excited with our existing platform offerings and the number of new features we plan to release to our customers globally during 2021. As we further execute our strategy of becoming a leading communications platform, we expect to see customer count numbers continue to grow and revenue from new products to emerge from our planned platform advancements. We also anticipate continued revenue growth from our private company customers - who are leading the growth in our overall customer counts."

Fourth Quarter 2020 Highlights:

  • Revenue - Total revenue was $4,744,000, a 20% increase from $3,959,000 in Q4 2019 and down 3% from $4,882,000 in Q3 2020. Revenue from our Communications business increased 32% from Q4 2019 and down 8% from Q3 2020. The increase from prior year was due to growth in ACCESSWIRE revenue due to increased customer counts, an increase in webcasting and conference software revenue as a result of our new virtual products and additional subscriptions to Platform id. The decrease from Q3 2020 was due to less revenue from our conference software due to seasonality and less events during the fourth quarter. Communications revenue increased to 65% of total revenue for Q4 2020, compared to 59% for Q4 2019. Revenue from our Compliance business increased 2% from Q4 2019 and 8% from Q3 2020. The increase from Q4 2019 is primarily due to an increase in revenue from print and proxy services and the increase from Q3 2020 is due to an increase in transfer agent service revenue.

  • Gross Margin - Gross margin for Q4 2020 was $3,331,000, or 70% of revenue, compared to $2,653,000, or 67% of revenue, during Q4 2019 and $3,495,000, or 72% in Q3 2020. Communications gross margin was 73%, compared to 70% in Q4 2019 and 74% in Q3 2020. The increase in gross margin year over year is primarily related to the increase in revenue from ACCESSWIRE and our virtual products.

  • Operating Income - Operating income was $369,000 for Q4 2020, as compared to $17,000 during Q4 2019. The increase in operating income is due to the increase in gross margin partially offset by an increase in operating expenses. The increase in operating expenses is primarily due to a one-time accrual related to a sales and use tax analysis completed during the quarter of $350,000.

  • Net Income - Net income was $319,000, or $0.08 per diluted share, during Q4 2020, compared to $69,000, or $0.02 per diluted share, during Q4 2019.

  • Operating Cash Flows - Cash flows from operations for Q4 2020 were $986,000 compared to $909,000 in Q4 2019.

  • Non-GAAP Measures - Q4 2020 EBITDA was $745,000, or 16% of revenue, compared to $423,000, or 11% of revenue, during Q4 2019. Non-GAAP net income for Q4 2020 was $682,000, or $0.32 per diluted share, compared to $261,000, or $0.07 per diluted share, during Q4 2019.

Full Year 2020 Highlights:

  • Revenue - Total revenue was $18,526,000, a 14% increase from $16,295,000 in 2019, led by our Communications revenue, which increased 28% compared to 2019. The increase in Communications revenue was due to an increase in ACCESSWIRE revenue, revenue from our webcasting and conference software and additional subscriptions to Platform id. Communications revenue increased to 64% of total revenue compared to 57% during 2019. Compliance revenue decreased 6% from 2019 due to lower revenue from ARS services and our transfer agent services due to a combination of less corporate actions and directives as well as a shift from paper-based transactions to electronic processing. These decreases were partially offset by an increase in print and proxy fulfillment services.

  • Gross Margin - Gross margin was $13,111,000, or 71% of revenue, compared to $11,215,000, or 69% of revenue, during 2019. Communications gross margin was 73%, compared to 72% during 2019. The increase in gross margin is primarily related to the increase in revenue from our Communications business.

  • Operating Income - Operating income was $2,694,000 compared to $474,000 during 2019. The increase in operating income is due to the increase in gross margin as well a decrease in operating expenses.

  • Net Income - Net income was $2,106,000, or $0.56 per diluted share compared to $686,000, or $0.18 per diluted share, during 2019.

  • Operating Cash Flows - Cash flows from operations were $4,386,000 compared to $2,864,000 during 2019.

  • Non-GAAP Measures - EBITDA was $4,122,000, or 22% of revenue, compared to $2,141,000, or 13% of revenue, during 2019. Non-GAAP net income was $3,016,000, or $0.80 per diluted share, compared to $1,694,000, or $0.44 per diluted share, during 2019.

Key Performance Indicators:

  • During the quarter, the Company worked with 1,498 publicly traded customers, compared to 1,501, essentially flat from the same period last year.

  • During the quarter, the Company worked with 1,728 privately held customers compared to 1,092, up 58% from the same period last year.

  • During the quarter, we signed 32 new Platform id. subscriptions to new or existing customers with a total annual contract value of $241,000. During the full fiscal year of 2020, we signed 139 new Platform id. subscriptions to new or existing customers with a total annual contract value of $1,007,000.

  • Total Platform id. subscriptions as of December 31, 2020 were 341, with an annual contract value of $2,677,000, compared to 320 subscriptions with an annual contract value of $2,477,000 as of September 30, 2020, and 255 subscriptions with an annual contract value of $2,033,000 as of December 31, 2019.

CALCULATION OF EBITDA
($ in '000's)

Three Months ended
December 31,

2020

2019

Amount

Amount

Net income:

$

319

$

69

Adjustments:

Depreciation and amortization

296

406

Interest expense (income)

(1

)

(56

)

Income tax expense

131

4

EBITDA:

$

745

$

423

Year ended
December 31,

2020

2019

Amount

Amount

Net income:

$

2,106

$

686

Adjustments:

Depreciation and amortization

1,348

1,667

Interest expense (income)

(56

)

(321

)

Income tax expense

724

109

EBITDA:

$

4,122

$

2,141

RECONCILIATION OF SELECTED GAAP MEASURES TO NON-GAAP MEASURES
($ in ‘000's, except per share amounts)

Three Months ended
December 31,

2020

2019

Amount

Per diluted share

Amount

Per diluted share

Net income:

$

319

$

0.20

$

69

$

0.02

Adjustments:

Amortization of intangible assets (1)

117

0.04

144

0.04

Stock-based compensation (2)

72

0.02

127

0.03

Other non-recurring items(3)

270

0.07

Tax impact of adjustments (4)

(96

)

(0.01

)

(57

)

(0.01

)

Impact of discrete items impacting income tax expense (5)

-

-

(22

)

(0.01

)

Non-GAAP net income:

$

682

$

0.32

$

261

$

0.07

Year ended
December 31,

2020

2019

Amount

Per diluted share

Amount

Per diluted share

Net income:

$

2,106

$

0.56

$

686

$

0.18

Adjustments:

Amortization of intangible assets (1)

609

0.16

718

0.19

Stock-based compensation (2)

273

0.07

523

0.13

Other non-recurring items (3)

270

0.07

112

0.03

Tax impact of adjustments (4)

(242

)

(0.06

)

(284

)

(0.07

)

Impact of discrete items impacting income tax expense (5)

-

-

(61

)

(0.02

)

Non-GAAP net income:

$

3,016

$

0.80

$

1,694

$

0.44

  1. The adjustments represent the amortization of intangible assets related to acquired assets and companies.

  2. The adjustments represent stock-based compensation expense related to awards of stock options, restricted stock units or common stock in exchange for services. Although the Company expects to continue to award stock in exchange for services, the amount of stock-based compensation is excluded as it is highly variable based on the stock price and not tied directly to the operations of the business.

  3. The adjustments relate to a one-time accrual related to sales and use tax compliance of $350,000, partially offset by a gain on extinguishment of debt of $80,000 recorded during the three months and year ended December 31, 2020.

  4. This adjustment gives effect to the tax impact of all non-GAAP adjustments at the current Federal rate of 21%.

  5. The adjustments eliminate discrete items impacting income tax expense. For the periods ended December 31, 2019, the discrete items relate to the excess stock-based compensation benefit recognized in income tax expense during the periods as well as any return to provision adjustments impacting income tax expense.

Conference Call Information

To participate in this event, dial approximately 5 to 10 minutes before the beginning of the call.

Date: March 4, 2021
Time: 4:30 PM ET
Participant: 877-407-8133 | 201-689-8040|

Live Webcast: https://www.webcaster4.com/Webcast/Page/842/40047

Conference Call Replay Information

The replay will be available beginning approximately 1 hour after the completion of the live event, ending at midnight eastern on March 4, 2022.

Toll-free: 877.481.4010
International: 919.882.2331
Reference ID: 40047

Web replay: http://www.issuerdirect.com/earnings-calls-and-scripts/

About Issuer Direct Corporation

Issuer Direct® is an industry-leading communications company focusing on the needs of corporate issuers. Issuer Direct's principal platform, Platform id. ™, empowers users by thoughtfully integrating the most relevant tools, technologies, and services, thus eliminating the complexity associated with producing and distributing financial and business communications. Headquartered in Raleigh, NC, Issuer Direct serves thousands of public and private companies globally. For more information, please visit www.issuerdirect.com.

Forward-Looking Statements

This press release contains "forward-looking statements" within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended (the "Exchange Act") (which Sections were adopted as part of the Private Securities Litigation Reform Act of 1995). Statements preceded by, followed by or that otherwise include the words "believe," "anticipate," "estimate," "expect," "intend," "plan," "project," "prospects," "outlook," and similar words or expressions, or future or conditional verbs, such as "will," "should," "would," "may," and "could," are generally forward-looking in nature and not historical facts. These forward-looking statements involve known and unknown risks, uncertainties and other factors which may cause the Company's actual results, performance, or achievements to be materially different from any anticipated results, performance, or achievements for many reasons including the impact of the COVID-19 pandemic. The Company disclaims any intention to, and undertakes no obligation to, revise any forward-looking statements, whether as a result of new information, a future event, or otherwise. For additional risks and uncertainties that could impact the Company's forward-looking statements, please see the Company's Annual Report on Form 10-K for the year ended December 31, 2019 and Form 10-Q for the quarter ended September 30, 2020, including but not limited to the discussion under "Risk Factors" therein, which the Company filed with the SEC and which may be viewed at http://www.sec.gov/.

For Further Information:

Issuer Direct Corporation
Brian R. Balbirnie
(919)-481-4000
brian.balbirnie@issuerdirect.com

Hayden IR
Brett Maas
(646)-536-7331
brett@haydenir.com

Hayden IR
James Carbonara
(646)-755-7412
james@haydenir.com

ISSUER DIRECT CORPORATION AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEETS
AS OF DECEMBER 31, 2020 AND 2019

(in thousands, except share and per share amounts)

December 31,

2020

2019

ASSETS

Current assets:

Cash and cash equivalents

$

19,556

$

15,766

Accounts receivable (net of allowance for doubtful accounts of $657 and $700, respectively)

2,514

2,051

Income tax receivable

-

48

Other current assets

298

141

Total current assets

22,368

18,006

Capitalized software (net of accumulated amortization of $2,761 and $2,153, respectively)

526

1,134

Fixed assets (net of accumulated depreciation of $312 and $181, respectively)

795

899

Right-of-use asset - leases

1,830

2,127

Deferred tax asset

-

256

Other long-term assets

88

77

Goodwill

6,376

6,376

Intangible assets (net of accumulated amortization of $5,546 and $4,937, respectively)

2,906

3,515

Total assets

$

34,889

$

32,390

LIABILITIES AND STOCKHOLDERS' EQUITY

Current liabilities:

Accounts payable

$

304

$

266

Accrued expenses

1,805

1,151

Note payable - short-term (net of discount of $0 and $19, respectively)

-

301

Income taxes payable

258

310

Deferred revenue

2,212

1,812

Total current liabilities

4,579

3,840

Deferred income tax liability

197

141

Lease liabilities - long-term

1,971

2,309

Total liabilities

6,747

6,290

Commitments and contingencies

Stockholders' equity:

Preferred stock, $0.001 par value, 1,000,000 shares authorized, no shares issued and outstanding as of December 31, 2020 and 2019, respectively.

-

-

Common stock $0.001 par value, 20,000,000 shares authorized, 3,770,752 and 3,786,398 shares issued and outstanding as of December 31, 2020 and 2019, respectively.

4

4

Additional paid-in capital

22,214

22,275

Other accumulated comprehensive loss

(19

)

(16

)

Retained earnings

5,943

3,837

Total stockholders' equity

28,142

26,100

Total liabilities and stockholders' equity

$

34,889

$

32,390

ISSUER DIRECT CORPORATION AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF OPERATIONS

(in thousands, except per share amounts)

For the three months ended

For the year ended

December 31,
2020

December 31,
2019

December 31,
2020

December 31,
2019

(unaudited)

(unaudited)

Revenues

$

4,744

$

3,959

$

18,526

$

16,295

Cost of revenue

1,413

1,306

5,415

5,080

Gross profit

3,331

2,653

13,111

11,215

Operating costs and expenses:

General and administrative

1,564

1,174

5,029

5,086

Sales and marketing

993

985

3,812

3,551

Product development

254

251

825

1,219

Depreciation and amortization

151

226

751

885

Total operating costs and expenses

2,962

2,636

10,417

10,741

Operating income

369

17

2,694

474

Other income

Gain on extinguishment of debt

80

80

-

Interest income, net

1

56

56

321

Net income before income taxes

450

73

2,830

795

Income tax expense

131

4

724

109

Net income

$

319

$

69

$

2,106

$

686

Income per share - basic

$

0.08

$

0.02

$

0.56

$

0.18

Income per share - diluted

$

0.08

$

0.02

$

0.56

$

0.18

Weighted average number of common shares outstanding - basic

3,756

3,796

3,755

3,839

Weighted average number of common shares outstanding - diluted

3,803

3,827

3,784

3,861

ISSUER DIRECT CORPORATION AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CASH FLOWS

(in thousands, except share and per share amounts)

Years Ended
December 31,

2020

2019

Cash flows from operating activities

Net income

$

2,106

$

686

Adjustments to reconcile net income to net cash provided by operating activities:

Bad debt expense

304

753

Depreciation and amortization

1,348

1,667

Deferred income taxes

312

(528

)

Non-cash interest expense

19

25

Stock-based compensation expense

273

523

Gain on extinguishment of debt

(80

)

-

Changes in operating assets and liabilities:

Decrease (increase) in accounts receivable

(761

)

(1,210

)

Decrease (increase) in other assets

177

362

Increase (decrease) in accounts payable

37

(117

)

Increase (decrease) in deferred revenue

391

559

Increase (decrease) in accrued expenses and other liabilities

260

144

Net cash provided by operating activities

4,386

2,864

Cash flows from investing activities

Purchase of fixed assets

(27

)

(420

)

Purchase of acquired businesses, net of cash received

-

(2,788

)

Capitalized software

-

(20

)

Net cash used in investing activities

(27

)

(3,228

)

Cash flows from financing activities

Payment for stock repurchase and retirement

(785

)

(773

)

Payment on notes payable

(240

)

(320

)

Proceeds from exercise of stock options, net of income taxes

451

-

Net cash used in financing activities

(574

)

(1,093

)

Net change in cash

3,785

(1,457

)

Cash- beginning

15,766

17,222

Currency translation adjustment

5

1

Cash- ending

$

19,556

$

15,766

Supplemental disclosures:

Cash paid for income taxes

$

458

$

340

Non-cash activities:

Right-of-use assets obtained in exchange for lease liabilities

$

-

$

2,856

SOURCE: Issuer Direct Corporation



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