For the second year in a row, Deltek's Assisted Technical Support exceeds benchmark for customer satisfaction by J.D. Power standards
Herndon, VA, May 07, 2019 (GLOBE NEWSWIRE) -- Deltek, the leading global provider of software and solutions for project-based businesses, announced today that it has been recognized by J.D. Power for providing “An Outstanding Customer Service Experience” for its Assisted Technical Support in 2018.
Developed in conjunction with the Technology Services Industry Association (TSIA), the J.D. Power 2018 Certified Assisted Technical Support Program evaluates overall customer satisfaction and helps technology support organizations increase their efficiency and effectiveness in technical service and support.
Deltek successfully completed an audit of Assisted Support operations and exceeded a benchmark for satisfaction. Customers evaluated Deltek’s performance in factors including:
- Performance of customer support representative or agent
- Concern, knowledge and resolution
- Contact duration, transfers and hold time
- Overall satisfaction with the Assisted Support channel
"We are thrilled to be honored by J.D. Power for the second time! I would like to thank not only our entire Deltek team who bring their focus on customers to work every day, but also to our customers for this wonderful recognition!" said Brian Daniell, Senior Vice President of Customer Care at Deltek. "Deltek has committed to providing its customers with an exceptional experience and we continue to seek better ways to accomplish that. This J.D. Power recognition is a testament to that effort and I’m honored to accept it on behalf of all of Deltek."
About J.D. Power
J.D. Power 2018 Certified Assisted Technical Support Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations. For more information, visit www.jdpower.com or www.tsia.com.
Better software means better projects. Deltek is the leading global provider of enterprise software and information solutions for project-based businesses. More than 23,000 organizations and millions of users in over 80 countries around the world rely on Deltek for superior levels of project intelligence, management and collaboration. Our industry-focused expertise powers project success by helping firms achieve performance that maximizes productivity and revenue. www.deltek.com