SLOUGH, UNITED KINGDOM--(Marketwire - Mar 20, 2013) - eGain (
JD Williams wanted to implement a scalable customer engagement solution to support over three million shoppers across 25 online brands, including Simply Be, Figleaves and High & Mighty. With the understanding that shoppers have gone multichannel, often called 'omnichannel' in the retail industry, the company sought a solution that would enable smart, context-aware customer journeys across touchpoints, and selected eGain.
Mark Cheshire, Client Services Director at JD Williams, commented, "Our goal is to provide a class leading set of customer support solutions; a rich and complete proposition, delivered with high consistency across multiple trading channels. eGain's customer engagement hub solution will help us deliver on that vision."
Each of JD Williams' brands caters to a specific demographic and market segment. With eGain, the retailer will design and deliver a bespoke multichannel mix, tailored to each of these segments and brands across web self-service, email, chat, phone, mobile, stores and social. The eGain solution will be deployed first at Figleaves, a leading luxury fashion brand, to be followed by other brands.
Dennis Fois, VP EMEA Sales at eGain, said, "In a competitive industry such as retail, the multichannel customer journey has become a major differentiator. JD Williams recognises that as shoppers increasingly demand diverse interaction channels, the online retailer needs an agile, unified customer engagement platform to keep up with shopper channel preferences and generate loyalty."
Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit www.eGain.com or call the company's offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).
About N Brown Group
N Brown Group is a leading multi-channel retailer headquartered in Manchester, UK, and employing over 3,500 people. It operates a portfolio of more than 25 separate websites and trading titles, each one driven by the needs of its customers. The company's strategy has been to focus each of its brands towards a niche market, offering plus size clothing, which is usually an area poorly-served by the high street. By offering a tailored mix of style, cost, and size ranges, N Brown creates a targeted offering that has deep appeal to a highly specific market and is committed to providing quality, value-for-money products and excellent service to customers. Current brands include Simply Be, Jacamo, Fashion World, Gray & Osbourn, House of Bath, Marisota, Oxendales, JD Williams, Williams & Brown and High & Mighty. The Group is listed on the London Stock Exchange (