WALL, N.J., October 02, 2023--(BUSINESS WIRE)--New Jersey Natural Gas, (NJNG), a regulated subsidiary of New Jersey Resources (NYSE: NJR), announced the appointment of Marissa Travaline as Vice President, Customer Service, Marketing and Energy Efficiency effective today. In this role, Ms. Travaline will be responsible for overseeing a diverse team of employees and developing, implementing and executing NJNG’s customer experience strategy, customer service and call center operations, residential and commercial growth objectives and energy-efficiency programs.
"Marissa brings nearly two decades of strong strategic and operational leadership to New Jersey Natural Gas, skills that will serve our customers and our company well as we lead the way to a clean energy future," said Steve Westhoven, President and CEO of New Jersey Natural Gas. "As the energy industry continues to evolve, managing the customer experience is more important than ever. I am confident Marissa will be an effective member of our executive team and will drive our customer service, marketing and energy-efficiency priorities."
NJNG is the largest stand-alone natural gas utility in New Jersey with nearly 575,000 customers throughout six counties. The utility is recognized for its innovative energy-efficiency programs, including on-bill repayment plans, financing options and whole-house solutions, which have helped customers use less energy, save money and reduce emissions for nearly a decade and a half. NJNG was also named one of the Easiest Utilities To Do Business With and a Most Trusted Brand by Escalent according to its 2023 Cogent Syndicated Utility Trusted Brand and Customer Engagement™: Residential report. This is the ninth time out of the past 10 years the company was recognized for brand trust among customers.
Prior to joining NJR, Ms. Travaline spent nearly 20 years working in the energy industry. Over the course of her extensive career, she developed in-depth experience in customer operations, customer experience, corporate external relations, investor relations and corporate communications.
About New Jersey Resources
New Jersey Resources (NYSE: NJR) is a Fortune 1000 company that, through its subsidiaries, provides safe and reliable natural gas and clean energy services, including transportation, distribution, asset management and home services. NJR is composed of five primary businesses:
New Jersey Natural Gas, NJR’s principal subsidiary, operates and maintains over 7,700 miles of natural gas transportation and distribution infrastructure to serve nearly 575,000 customers in New Jersey’s Monmouth, Ocean and parts of Morris, Middlesex, Sussex and Burlington counties.
Clean Energy Ventures invests in, owns and operates solar projects with a total capacity of more than 462 megawatts, providing residential and commercial customers with low-carbon solutions.
Energy Services manages a diversified portfolio of natural gas transportation and storage assets and provides physical natural gas services and customized energy solutions to its customers across North America.
Storage and Transportation serves customers from local distributors and producers to electric generators and wholesale marketers through its ownership of Leaf River Energy Center and the Adelphia Gateway Pipeline, as well as our 50% equity ownership in the Steckman Ridge natural gas storage facility.
Home Services provides service contracts as well as heating, central air conditioning, water heaters, standby generators, solar and other indoor and outdoor comfort products to residential homes throughout New Jersey.
NJR and its nearly 1,300 employees are committed to helping customers save energy and money by promoting conservation and encouraging efficiency through Conserve to Preserve® and initiatives such as The SAVEGREEN Project® and The Sunlight Advantage®.
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