SANTA CLARA, CA--(Marketwired - Nov 20, 2014) - Today, at the DEMO 2014 conference, Klink announced the launch of their enterprise platform, a big data solution that provides real-time profiles for professionals in customer-facing or sales roles, before and during calls.
"We have created an incredibly fast platform that makes it possible for any company to get actionable customer insights from hundreds of enterprise and public data sources," said Klink CEO and co-founder, Iñaki Berenguer. "The reaction to Klink's enterprise platform has been amazing. We've already begun working with companies across the financial, automotive, real estate, education, and telecom industries -- the response has been overwhelmingly positive."
Klink's machine learning algorithm indexes and consolidates billions of data points to bring up the most critical information, enriching customer interactions with relevant social and professional insights.
Klink's data sources include company databases, industry sources, CRM systems, social networks, contact lists, emails, calendars, and ticketing systems, among other cloud services. "We are constantly adding new sources to what we call the 'Identity Graph,' a collection of all available identities associated with a telephone number, email address, or any other unique identifier," said Berenguer.
Klink integrates with in-house systems of record (CRM, company database, customer support system, etc.) to help increase workflow productivity, data usability, and corporate revenues. Additionally, Klink keeps your systems of record up-to-date by tracking every interaction with your contacts including logged history, personal reminders, and account notes added by you and your co-workers so you never miss a conversation.
"We started Klink because we wanted to optimize business telephone calls. Phone calls are at least ten times more effective than emails when moving and closing deals, and the number of calls in the business world continue to grow at staggering rates," noted Berenguer. "So we asked ourselves, what if my telephone was intelligent enough to show and highlight exactly what I need to know when I am talking to my customers on the phone?"
Since its inception in late 2013, more than one million individuals have used Klink's technology worldwide. "We've been working for a very long time on Klink's enterprise platform and we're excited to finally launch it at DEMO," said Berenguer.
"After traveling the country and vetting hundreds of companies on our DEMO Tour, we are excited to bring Klink as one of the few selected companies launching new products solving big problems at DEMO Fall 2014," said Erick Schonfeld, executive producer of DEMO. "Klink has the potential to be a game-changer."
Klink's enterprise platform will be available in the US starting today. Klink is a Cisco Certified Solution and is currently in the process of obtaining Lync, Avaya, BroadSoft, and ShoreTel certifications. Klink's solution integrates with CRM systems like Salesforce, and is compatible with iOS and Android devices, as well as Windows and Mac operating systems. Companies can get more information about Klink for their organization by filling out the form here: www.klink.com/getstarted.
Klink leads the personal big data revolution, bringing customer profiles to life by combining the most relevant customer information in enterprise databases, CRM systems, public directories, industry sources, and the web. Backed by SingTel Innov8, Singapore Telecom's corporate venture capital fund, Klink's patent pending algorithm radically increases the value of customer data, reinventing the way professionals can intelligently interact with customers via the voice channel.
Produced by the IDG Enterprise events group, the worldwide DEMO conferences focus on emerging technologies and new products innovations, which are hand selected from across the spectrum of the technology marketplace. The DEMO conferences have earned their reputation for consistently identifying cutting-edge technologies and helping entrepreneurs secure venture funding and establish critical business. For more information on the DEMO conferences, visit http://www.demo.com/. All product and company names herein may be trademarks of their registered owners.