PORTSMOUTH, NH and EVANSTON, IL--(Marketwired - Mar 17, 2015) - Unified Office, Inc., a managed services provider offering hybrid cloud-based virtual communications services, announced today that MAR Pizza Group, one of the largest Domino's (DPZ) franchisees with more than 70 stores across the country, has deployed its Total Connect Now(sm) service with Visual Performance Suite™. Total Connect Now is an enhanced high availability communications service platform, with Visual Performance Suite providing store-level and franchise-wide performance and business analytics specifically engineered to provide actionable intelligence to store managers and franchise owners.
MAR Pizza's continued expansion in the Chicago area with Unified Office includes its 7th Domino's "Pizza Theater" dining experience. "Excellence in customer service demands a philosophy of teamwork and reinforcement of operational best practices," said Robert Scheiper, co-owner and CIO, MAR Pizza Group. "Total Connect Now and its Visual Performance Suite enable us to service a higher volume of customers while measuring the level of store performance and quality of customer engagements throughout the day. By using Visual Performance Suite's reporting and analytics, MAR Pizza Group has also experienced significant improvements in operational efficiencies to date with our current deployments in Southern California, and we plan to deploy Total Connect Now throughout our franchise operations in California, Illinois, and South Carolina."
MAR Pizza has seen the following benefits from its Total Connect Now deployments:
- Increased revenue as a result of technology innovations, process improvements, effectiveness, and larger average order size
- Increased ability to handle higher call volumes
- Prevented revenue loss and ensured business continuity during an unforeseen outage, utilizing Unified Office's hybrid cloud-based resilient service architecture
Total Connect Now is an easy to use managed communications service that integrates voice communications, service-level monitoring, business continuity, and business analytics tools for the franchise owner to better manage their store operations. Unified Office provides an at-a-glance view of customer service responsiveness in real-time, as well as on-demand and scheduled reporting for any store, or combination of stores, accessible remotely via the Visual Performance Suite's web-enabled Manager's Portal.
"Unified Office is pleased to provide MAR Pizza with unique capabilities required to service the operational needs of its large franchise operation, and to enable store personnel to respond more effectively to their customers," said Ray Pasquale, CEO & Founder of Unified Office. "In today's highly competitive Quick Service Restaurant marketplace, timeliness and excellence in customer service are key drivers of customer loyalty and growth in same store sales."
About Unified Office
Unified Office, Inc. is a leading provider of SDN-based hybrid cloud managed Voice-over-IP (VoIP) and Unified Communications services to small and medium-sized businesses (SMBs). Unified Office's Total Connect Now(sm) service architecture was purpose-built from the ground up to deliver the highest quality of experience and availability, leveraging the latest in extensible business VoIP communications technology and cloud-based infrastructure to enhance SMB workforce productivity. Their cloud-based intelligent network incorporates Unified Office's unique adaptive Highest Quality Routing™ (HQR) for end-to-end service quality, and Business Continuity "shadowing" to ensure high availability operation over one or more redundant uplink paths. For more information visit www.unifiedoffice.com.