SACRAMENTO, CA and NASHUA, NH--(Marketwired - Jan 25, 2016) - Unified Office, Inc., a rapidly growing managed services provider offering hybrid cloud-based Voice-over-IP (VoIP), Unified Communications, and advanced analytics, announced today that Samrac LLC, dba The Melting Pot Restaurant of Sacramento, CA, has deployed its Total Connect Now(sm) service. The Melting Pot, the world's premier fondue restaurant and top casual dining restaurant, is known for its award-winning innovation in many areas, and was named by National Restaurant News as the 2015 Consumer Picks No. 1 Casual Dining Restaurant.
Total Connect Now is an award-winning, unified communications service, providing high quality, reliable VoIP and programmable business analytics (Visual Performance Suite™) that provides customers with visibility into their business operations, measures key service performance, and delivers actionable intelligence. Total Connect Now managed communications service provides businesses with a flexible set of highly configurable, continually adapting services to overcome and stay ahead of the inherent challenges present in a rapidly changing marketplace.
"I had been in search of, but unable to find, a solution provider who could help us to streamline and automate key operational functions in order to help us create the perfect night out for our guests," said Michael Frampton, Owner, Sacramento Melting Pot. "I also wanted to alleviate the time management constraints of my restaurant staff, a particularly glaring issue for us when handling reservations during peak busy times and after hours. The programmable nature of Unified Office's communications service and business analytics allowed us to quickly automate and measure those key functions. In addition, their Visual Performance Suite Manager's Portal provides the visibility we needed to respond quickly to each reservation request, and to manage and automate promotional messaging, allowing us to create stronger relationships with our customers. The flexibility of their service platform allows us to quickly and easily implement new services as the market continually changes.
"Unified Office surpassed our expectations for disaster recovery, as well," Frampton continued. "In the past when we had a path failure our phones would go down because they were connected to our switch. Unified Office provided us business continuity throughout a power outage because of their superior back-up capabilities."
"The Sacramento Melting Pot is leading the way with their visionary approach to managing their business operations and delivering exceptional customer service by taking advantage of Unified Office's unique communications and analytics capabilities," said Ray Pasquale, CEO, Unified Office. "This continues to underscore the innovations that Unified Office is able to bring to the marketplace. The adoption of Total Connect Now by The Sacramento Melting Pot exemplifies the continued strong momentum we are experiencing across a variety of industry segments, and in particular, various franchise markets each having its own unique operational challenges."
About The Melting Pot Restaurants, Inc.
Founded in 1975, The Melting Pot has offered a unique fondue dining experience for 40 years. As the premier fondue restaurant franchise, The Melting Pot Restaurants, Inc. has more than 125 restaurants in 35 U.S. states, Canada, Mexico, Southeast Asia, United Arab Emirates and more than 15 international locations in development. A leading polished casual dining franchise, The Melting Pot was recognized as the No. 1 casual dining restaurant in the Nation's Restaurant News 2015 Consumer Picks report. Known for offering a choice of fondue cooking styles and a variety of unique entrées, The Melting Pot's menu also features cheese fondues, salads, fine wines and chocolate fondue desserts. Fondue fans can join The Melting Pot's Club Fondue for exclusive promotions, special events and advance holiday reservation privileges. The Melting Pot is an affiliate of Front Burner Brands, a restaurant management company headquartered in Tampa, Fla. For more information, visit www.meltingpot.com. To learn more about franchise opportunities with The Melting Pot, please visit www.meltingpot.com.
About Unified Office
Unified Office, Inc. is a leading provider of SDN-based hybrid cloud managed Voice-over-IP (VoIP), Unified Communications and advanced analytics services to small and medium-sized businesses (SMBs). Unified Office's Total Connect Now(sm) service architecture was purpose-built from the ground up to deliver the highest quality of experience and availability, leveraging the latest in extensible business VoIP communications technology and cloud-based infrastructure to enhance SMB workforce productivity. Their cloud-based intelligent network incorporates Unified Office's unique adaptive Highest Quality Routing™ (HQR) for end-to-end service quality, and Business Continuity "shadowing" to ensure high availability operation over one or more redundant uplink paths. For more information visit www.unifiedoffice.com.