METUCHEN - Do you have issues with the internet service in the borough?
You may not be alone.
Similar to neighboring Edison, Metuchen only has one high speed internet service provider in town in Altice Optimum, according to Council President Jason Delia. The company has been been the only provider for a long time, especially as the only high speed broadband internet provider, he said.
And without any competing internet providers there is no incentive to provide the highest quality service, or competitive prices, he said.
"We're trying to make it possible to see if someone else might be interested in coming here," Delia said.
According to Delia residents throughout town at one point in time have had issues with their Optimum service quality, including service dropping or speed not being as fast as it should. This may have been exasperated during the height of the pandemic, when there was heavy demand by people working and learning from home.
To gauge whether borough residents are interested in alternative internet providers the borough last week released a survey with New Jersey-based Planet Networks, which Delia said is thinking about expanding into the Metuchen market. Here is the link to the survey.
Planet Networks provides high speed Internet, fiber, cloud, phone and IT services, according to the Newton-based company's website.
"Planet Networks is building a brand new next generation high speed fiber optic Internet backbone to provide high speed Internet to every home and business in every township, borough, town, and city we serve," the company's website states. "We provide the fastest and most reliable Internet connection available anywhere combined with skilled and considerate local technical support and friendly and knowledgeable customer service. The slowest speeds available from Planet Networks are faster than cable’s fastest speeds and our pricing is typically less without any gimmicks or limited time promotional pricing."
Delia said the company is conducting market research at this time to see if it is financial viable to expand into Metuchen. He said the key is getting as many people as possible to participate in the survey.
Metuchen isn't the only town experiencing issues with Optimum. Last month Edison also issued a survey to gauge residents existing Optimum service and assess the township’s need to potentially create a municipal internet provider.
Suzanne Russell is a breaking news reporter for MyCentralJersey.com covering crime, courts and other mayhem. To get unlimited access, please subscribe or activate your digital account today.
This article originally appeared on MyCentralJersey.com: Metuchen exploring options for faster, more reliable internet service