VIENNA, VA--(Marketwire - Dec 20, 2012) - Angel, a leading provider of cloud-based Customer Experience (CX) solutions and subsidiary of MicroStrategy® Incorporated (
In 2011, Our Neighbor's Child provided gifts to over 800 households and 2,200 children throughout the holiday season and is expecting to expand their reach to over 850 households this season. In the past, volunteers for Our Neighbor's Child would manually call each family to schedule a gift delivery, often resulting in week's worth of phone calls. With Angel, Our Neighbor's Child was able to design an outbound automated phone call that reduced this outreach to only two days, which significantly freed up the volunteers' time to pursue other projects. Together, Our Neighbor's Child and Angel developed a proactive solution that automatically places a call in English or Spanish, ensures an adult is on the line to receive the gift confirmation message, verifies an adult will be at home during the gift delivery and records any changes to the delivery time or address.
"The number of families living in poverty has increased tremendously since we served our first few families in 1991," said Kelly Lavin, founder and executive director of Our Neighbor's Child. "As we help more families in the region, we want to make sure we're continuing to provide personalized attention to each household, without impacting our resources. With Angel, we're able to keep this customized level of attention at our core and create a memorable holiday experience for more families and their children."
Our Neighbor's Child and Angel are also using Angel's CX Analytics to understand the value delivered to each family. For example, Our Neighbor's Child is now able to easily see which families confirmed their availability, the households that received a voicemail and those that made any changes to their delivery location or preferences. With this level of insight, Our Neighbor's Child is able to track the effectiveness and impact of each call, better allocate volunteer resources to ensure that each family receives a satisfying holiday experience specifically tailored to their needs.
"Our Neighbor's Child is doing some truly fantastic work right in our backyard and we want to see them continue to grow and maintain the personalized service they provide to our community," said Dave Rennyson, President of Angel. "With automatic calling now integrated into the organization's holiday efforts, we're looking forward to helping Our Neighbor's Child reach more families and create a truly special and delightful holiday experience for the families in this region."
For more information on Our Neighbor's Child and how to participate, please visit: http://www.ourneighborschild.org/
Angel is a leading provider of cloud-based Customer Experience (CX) solutions for Interactive Voice Response (IVR) and Contact Centers. These solutions enable organizations to quickly deploy voice, SMS, chat, mobile, and Business Intelligence (BI) applications that all put the Customer Experience (CX) First. Angel's solutions are built on an on-demand, software-as-a-service (SaaS) platform and require no investment in hardware, software, or human resources. More than 1,000 customers worldwide turn to Angel's CX solutions to delight their customers and their bottom line. www.Angel.com