Panviva, a global leader in the customer experience (CX) and digital transformation space, is pleased to announce our Annual Top 25 Customer Experience Influencers to Follow list for 2019. For the second year, we have identified a list of the top CX thought leaders in the industry and share their personal insights on how to create superior CX in your organization.
BOSTON, Nov. 13, 2019 /PRNewswire-PRWeb/ -- Panviva, a global leader in the customer experience (CX) and digital transformation space, is pleased to announce our Annual Top 25 Customer Experience Influencers to Follow list for 2019. For the second year, we have identified a list of the top CX thought leaders in the industry and share their personal insights on how to create superior CX in your organization.
According to Panviva Marketing Director Dawn Corrente the list was created to honor those in the industry who help businesses build a better CX strategy. "We saw a need for CX in organizations for future growth and the influencers we chose lead the way with their experience and expertise," she noted. "We know 81% of companies expect to be competing mostly or completely on the basis of CX in the near future. These experts can help your organization provide an exceptional customer experience."
We received many submissions of qualified and fantastic candidates and it was not easy to narrow down this list. This year, we've added more global influencers to better reflect our mission to provide stellar CX to industries worldwide.
Below are our top picks in alphabetical order:
Roy Atkinson—Top Influencer in the Service and Support Industry
Jeanne Bliss—Founder and President of CustomerBliss, and Co-Founder of The Customer Experience Professionals Association
Megan Burns—Customer & Employee Experience Expert, CEO, Experience Enterprises
James Dodkins—Customer Experience Rockstar, Accidental #1 Best-Selling Author
Annette Franz—Founder and CEO of CX Journey Inc.
Linda Harden— President and Publisher, Contact Center Pipeline
Shep Hyken—Chief Amazement Officer of Shepard Presentations
Luke Jamieson—Head of CX/EX at Customer Driven, Founder & CEO of Playfulli, Australia
Fiona Keough—CEO Auscontact Association, Australia
Peter Lavers—Top Customer Service Influencer
Diane Magers—Certified Customer Experience Professional
Erica Marois—Content Marketing Specialist at 8x8, Founder #ICMIchat
Flavio Martins—VP of Operations and Customer Support at DigiCert, Inc.
Samantha Middlebrook—Digital Transformation Strategist at Panviva
Blake Morgan—Customer Experience Futurist
Greg Ortbach—CX Engagement Catalyst, Co-host of #CustServ Chat
Stephen Pappas—US Operations & Chief Marketing Officer, Panviva
Kathleen Peterson—Founder and Chief Vision Officer of PowerHouse Consulting
Bill Quiseng—Speaker, blogger and customer service writer
Bruce Temkin—Co-Founder of /CXPA.org, Head of #XM Institute at /Qualtrics.com
Justin Tippett—Founder of CX Group Australia
Jeff Toister—Nationally Recognized Employee Training Expert, Sought-After Speaker
Adam Toporek—Founder of the popular Customers That Stick® blog, Co-host of the Crack the Customer Code Podcast
Dr. Catriona Wallace—Founder of Flamingo Ai – Artificial Intelligence
Jeremy Watkin—Product Marketing 8x8, Co-Founder Customer Service Life
Full bios, headshots and personalized tips and CX advice from these experts can be read here. We received many qualified submissions for this year's list. Do you know a #CX influencer who should be included in our next top picks? Message us on Twitter @Panviva or through email: firstname.lastname@example.org to nominate your favorite influencer today!
Panviva cloud software helps companies provide exceptional customer experiences by delivering real-time intelligent information to customers when and where they need it most-even across the Omnichannel. Panviva empowers your employees so they can respond to customers with consistent, relevant and accurate answers anywhere, anytime—improving response time and increasing operational efficiencies.