Parker Aerospace, a business segment of Parker Hannifin Corporation (PH), the global leader in motion and control technologies, today announced the opening of its second global Customer Response Center (CRC) in Singapore. Located inside Parker’s existing customer support operation at 45 Changi North Crescent, Singapore, the new CRC location provides worldwide customer support to its maintenance, repair, and overhaul (MRO) customers – 24 hours a day, seven days a week, 365 days a year.
The value of Parker Aerospace’s service for customers will be further strengthened with additional local insight to speed the handling of technical, business, and service calls requiring immediate attention. The CRC will provide around-the-clock material, logistic, and technical support for aircraft on the ground (AOG), spare part quotations, and management of Parker’s worldwide parts pooling network.
Parker’s first global CRC opened in Irvine, California, in October 2015. The new Singapore CRC is designed to work in conjunction with the Irvine-based CRC, where only one CRC will be active at any one time in a “follow the sun” strategy. Today, Parker’s customers worldwide can contact either of the customer response centers using the same phone numbers, email, or live chat at any time:
- Customer service: +1 (949) 809-8200
- Dedicated AOG: +1 (949) 851-4357
- Email: CRC@parker.com
- Live chat: Parker.com/CRC
With this expansion, customers of Parker Aerospace will have their issues resolved real-time by local staff who are most familiar with customer and regional support needs. The CRCs based in Singapore and Irvine are part of CSO’s Parker360 initiative to keep aircraft continuously healthy, around the clock and around the globe. In addition to 24/7/365 accessibility, Parker’s global pooling inventory allows for efficient delivery of needed parts for customers. With pooling centers located in Asia, the Middle East, Europe, and the Americas, customers – no matter where they are – have access to the parts they need.
“The opening of the second CRC in Singapore literally expands our customer service to provide more local insight and potentially faster resolution of issues,” said David Sawdey, the director of global services for Parker’s Customer Support Operations (CSO). “With the two CRCs working together our customers will have their inquiries addressed and resolved quickly, no matter where they are located in the world.”
About Parker Aerospace. Parker Aerospace is a global leader in the research, design, integration, manufacture, certification, and lifetime service of flight control, hydraulic, fuel and inerting, fluid conveyance, thermal management, lubrication, and pneumatic systems and components for aerospace and other high-technology markets. The company supports the world’s aircraft manufacturers, providing a century of experience and innovation for commercial and military aircraft.
About Parker Hannifin. Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For 100 years the company has engineered the success of its customers in a wide range of diversified industrial and aerospace markets. Learn more at www.parker.com or @parkerhannifin.