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Pega Helps StepChange Create Online Service Easing the Financial Burdens for UK Citizens in COVID-19 Hardships

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Non-profit rapidly deploys new application to help those in most desperate need of assistance as furlough initiative ends

READING, United Kingdom, Oct. 22, 2020 /PRNewswire/ -- Pegasystems, Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world's leading enterprises, today announced that it has worked with StepChange Debt Charity, a UK-based non-profit offering free debt advice and solutions, to provide a new online product enabling citizens in debt to quickly and easily apply for financial relief from the organization.

The corporate logo for Pega (PRNewsfoto/Pegasystems Inc.)
The corporate logo for Pega (PRNewsfoto/Pegasystems Inc.)

It is estimated that around two million people in the UK will be adversely affected by major debt due to income reduction, job losses, and the end of the government furlough initiative following the COVID-19 outbreak. StepChange has helped more than five million people get back on their financial feet and repaid £4 billion of their debts over the past 25 years. To assist in the impending debt crisis, the organization today launched its Covid Payment Plan (CVPP), a new online service providing short-term assistance for those who qualify for up to a year.

Quickly designed and built within weeks on Pega Customer Service™ by our Pega gold partner Aaseya, the StepChange CVPP product assesses candidate suitability with six online questions. Those that qualify are routed to complete a more detailed income and expenditure analysis that helps StepChange develop its assistance plan. CVPP also leverages Pega Chat to support online conversations between applicant and StepChange experts. With demand expected to be high, the service can scale up to 10,000 concurrent users per hour.

After analyzing what the client owes and what they're able to pay, StepChange manages and helps pay their bills. StepChange centrally liaises with all creditors to manage the client's debt. Clients make just one consolidated monthly payment over the next 12 months until they are solvent enough to exit the program or need to switch to a different debt solution.

StepChange already uses the Pega Customer Service application as the backbone of its Pulse customer support system, which was designed and built over the past two years. Through this, they support customers needing free debt advice via online and telephone inquiries. The new CVPP product is able to leverage components from the existing Pulse solution to help with the rapid creation of this new product.

Applicants are now able to register their interest in a StepChange CVPP before the plans will begin to go live on November 24, 2020 at: https://www.stepchange.org/how-we-help/covid-payment-plan.aspx

Quotes & Commentary
"In the wake of the pandemic, the people who are coming to us for help are not just our typical user base," says Phil Andrew, CEO, StepChange. "Many families are walking a financial tightrope that could tip either way as the emergency support plans wind down. We needed to quickly stand up a solution to assess eligibility and get help to people as fast as possible. We see a specific need to bridge the gap between how life was pre-COVID-19 and the new and unprecedented world we're currently facing. To do that, we needed proven technology to build an online platform that can be rapidly deployed to meet the new need. We've got a solid history of working with Pega, so naturally we turned to them as we knew they could offer a robust solution very quickly."

"We've worked with StepChange for some time now and anticipated that their services would be vitally important in the wake of the financial crisis that was sure to follow the pandemic," said Kieran Tarrant, VP, UK & Ireland, Pegasystems. "Some of the most meaningful and rewarding work we do is when we can see how technology helps in very difficult human situations. We're very grateful that, along with our partner, Aaseya, we could rapidly deploy a solution that is so very needed right now."

About Pega
Pega is the leader in cloud software for customer engagement and operational excellence. The world's most recognized and successful brands rely on Pega's AI-powered software to optimize every customer interaction on any channel while ensuring their brand promises are kept. Pega's low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive digital transformation on a global scale. For more than 35 years, Pega has enabled higher customer satisfaction, lower costs, and increased customer lifetime value. For more information on Pegasystems (NASDAQ: PEGA) visit www.pega.com.

Press Contact:
Jon Brigden
Twitter: @pega

All trademarks are the property of their respective owners.

About StepChange Debt Charity
StepChange Debt Charity is the UK's largest debt advice charity, contacted by around 600,000 people a year and providing free, full, independent debt advice to more than 300,000 customers.

Founded in 1993, StepChange supports people experiencing debt problems through telephone and online services, and campaigns for change to reduce the harm and stigma associated with debt.

Media Enquiries

General – 0207 391 4598 // press@stepchange.org

Out of hours - 07985 404153

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How your readers can get help with their debts

We provide the UK's most comprehensive debt advice service, from budgeting tips through to managing debt solutions that enable to people to pay off or clear debts. All our free debt advice is available by phone or on our website.

StepChange is currently experiencing problems with imposter firms, who pass themselves off as the charity in online adverts. As these imposters are prominent online, if you are directing an advice seeker towards our services, please include a direct link to our website: https://www.stepchange.org/

Our Helpline: 0800 138 1111

About Aaseya
Aaseya is a leading professional services company, specializing in Digital Transformation through the rapid delivery of Low Code and Digital Process Automation & Robotic Process Automation Technologies. Aaseya's 300 consultants are experts in the agile delivery of the Pega Platform delivering faster time to business value for their customers.

Aaseya, operates in 10 countries, working with Banking, Insurance, Manufacturing and Government organizations, delivering innovative enterprise solutions in the areas of Customer Experience, Business Operations, Legacy Modernization, Case Management, and CRM. Aaseya is a subsidiary of YASH Technologies, a Global System Integrator, with 6,000 employees serving 400 customers globally, specializing in delivering business transformation through IT.

For more information on Aaseya visit www.aaseya.com.


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SOURCE Pegasystems Inc.