ATLANTA, GA--(Marketwired - February 23, 2016) - Pindrop, the pioneer in voice-fraud prevention and authentication, today launched IVR Anti-Fraud, making Pindrop the first and only company to offer comprehensive call center fraud detection to all customer voice channel interactions. IVR Anti-Fraud analyzes multiple layers of caller information and creates a risk score to help identify risky or suspicious callers just like Pindrop's Fraud Detection System (FDS) solution for live agent calls which is currently the leading fraud detection solution for call centers in the financial services, retail, insurance, and government industries, protecting nearly 500 million calls each year.
In early beta tests of IVR Anti-Fraud, Pindrop has discovered that 33% of live agent fraud calls could have been detected at the IVR stage. For the 79% of calls that would never have left the IVR to reach an agent, Pindrop detects 70% of fraudulent calls.
"Most companies do not have sufficient insights into customer IVR activity, much less the amount of fraud and unnecessary costs hiding there. Alarmingly, our beta test with one of the top three banks in the US, showed that IVR fraud rates are on par with the growing threat of live agent phone fraud," said Vijay Balasubramaniyan, Pindrop CEO and co-founder. "Organizations are beginning to understand that the Call Center is exposed, and what they can't hear can hurt them. With the introduction of IVR Anti-Fraud, Pindrop is extending our industry leading fraud protection to the entire call center ecosystem."
Pindrop's IVR Anti-Fraud analyzes multiple layers of caller information, including reputation, network signaling, caller behavior, Dual Tone Multi-Frequency (DTMF) tones, and call statistics, and provides a risk score for the first call and every call. Customers can then use custom step-up authentication procedures for risky calls, routing suspicious callers within or outside of the IVR.
Pindrop is the pioneer in voice fraud prevention and authentication. Pindrop provides enterprise solutions to reduce fraud losses and authentication expense for some of the largest call centers in the world. Pindrop's patented Phoneprinting™ technology can identify, locate and authenticate phone devices uniquely just from the call audio thereby detecting fraudulent calls as well as verifying legitimate callers. Pindrop has been selected by the world's largest banks, insurers, brokerages and retailers, detecting over 80% of fraud, even for attackers never seen before. Pindrop's solutions are allowing customers to reduce call time and improve their customers' experience even while reducing fraud losses. Pindrop was founded in 2011 and is venture backed by Andreessen Horowitz, Citi Ventures, Felicis Ventures, Google Capital, GV and IVP. In total, Pindrop has raised $122 million.