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AI-powered transcription service Otter.ai can now record from Google Meet

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Sarah Perez
·3 min read
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Otter.ai, the A.I.-powered voice transcription service that already integrates with Zoom for recording online meetings and webinars, is today bringing its service to Google Meet's over 100 million users. However, in this case, Otter.ai will provide its live, interactive transcripts and video captions by way of a Chrome web browser extension.

Once installed, a "Live Notes" panel will launch directly in the Chrome web browser during Google Meet calls, where it appears on the side of the Google Meet interface. The panel can be moved around and scrolled through as the meeting is underway.

Here, users can view the live transcript of the online meeting, as it occurs. They can also adjust the text size, then save and share the audio transcripts when the meeting has wrapped.

The company says the feature helps businesses cut down on miscommunication, particularly for non-native English speakers who may have trouble understanding the spoken word. It also offers a more accessible way for engaging with live meeting content.

And because the transcriptions can be shared after the fact, people who missed the meeting can still be looped in to catch up -- an increasing need in the remote-work era of the pandemic, where home and parenting responsibilities can often distract users from their daily tasks.

The transcripts themselves can also be edited after the fact by adding images and highlights, and they can be searched by keywords, as with any Otter.ai transcription.

In addition, users can access the company's Live Captions feature that supports custom vocabulary. Otter points out that there are other live captioning options already available for Google Meet, but the difference here is that Otter's system creates a collaborative transcript when the meeting ends. Other systems, meanwhile, tend to just offer live captions during the meeting itself.

To use the new feature, Chrome users will need to install the Otter.ai Chrome extension from the Chrome Web Store, then sign in to their Otter.ai account. The new feature is available to all Otter.ai customers, including those on Basic, Pro and Business plans.

Otter in the past leveraged its earlier Zoom integration to push more users from free plans to paid tiers and will likely do the same with the new Google Meet support. The company's paid plans offer the ability to record more minutes per month and include a range of additional features like the ability to import audio and video for transcription, a variety of export options, advanced search features, Dropbox sync, added security measures and more.

The company has seen its business increase due to the COVID-19 pandemic and the accompanying shift to online meetings. Last April, Otter said it had transcribed over 25 million meetings, and its revenue run rate had doubled compared with the end of 2019. In 2020, Otter.ai's revenue was up 8x over last year, the company said. It has now transcribed over 100 million meetings and 300 billion+ minutes to date.