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Rainmaker Solves Renewals Challenge for Reliable IT

CAMPBELL, CA--(Marketwire - Dec 4, 2012) - Rainmaker Systems, Inc. ( NASDAQ : RMKR ), a leading global e-Commerce software company that helps multi-national companies address the B2B market by maximizing sales revenue for their products and services, today announced it has signed a new agreement with Reliable IT to bring Rainmaker's GrowCommerce for Renewals solution to their national big box retail customer.

Reliable IT white labels its managed services in a nationally known big box retail chain to provide SMB consumer's the easy expert services such as extended warranties, managed services, remote technical support, and onsite installations. Reliable IT needed to scale its offering on a National level to tens of thousands of users. Rainmaker's GrowCommerce for Renewals system handles the entire process, from generating the renewal data, sending expiring subscription notifications, marketing to the customer through email, and servicing the renewal through a shopping cart. Rainmaker also provides the final reporting and analytics.

"Before this solution we were unable to scale to tens of thousands of renewals customers. Now with Rainmaker's GrowCommerce for Renewals, we have peace of mind that our customer base will be retained, our renewal rates will increase and our subscriber base will be well maintained," said Nick DePasquale, VP Channel Operations, Reliable IT.

David Guercio, Rainmaker's senior vice president of sales and marketing, commented, "Reliable IT chose our GrowCommerce solution for its efficiency and ability to scale to their needs. We look forward to providing Reliable IT the best possible renewal solution on the market."

Rainmaker's GrowCommerce for Renewals is a turnkey automated solution that helps companies increase revenue from their B2B customers by renewing contracts more efficiently. It overcomes basic renewal challenges by identifying renewal opportunities, targeting upcoming renewal customers, and renewing expiring and previously expired contracts.

About Reliable IT

Reliable IT, headquartered in Woburn, MA, is a leading provider of on-demand and annuity-based managed IT services delivered through channel partners located throughout the US. With more than 20 years of experience delivering affordable, best practices technology solutions, we help you protect and grow your clients' businesses by maintaining and managing your clients systems and equipment from the simple to the complex, on-site and on-line. For more information please visit: www.reliable-it.net

About Rainmaker

Rainmaker is an e-Commerce software company that helps multi-national companies address the B2B market by maximizing sales revenue for their products and services. The Rainmaker e-Commerce platform can be enhanced with Rainmaker global telesales agents to maximize revenue and customer satisfaction through the entire customer life cycle.

For more information, visit www.rainmakersystems.com or call 800-631-1545.

NOTE: Rainmaker Systems and the Rainmaker logo are registered with the U.S. Patent and Trademark Office. All other service marks or trademarks are the property of their respective owners.