HANOVER, Mass.--(BUSINESS WIRE)--
Rockland Trust ranked ninth in the United States based on customer surveys
Rockland Trust Co. today announced that Forbes named it one of the World’s Best Banks for 2019. On the consumer opinion-driven list of banks around the world, Rockland Trust ranked ninth out of all banks nationwide, first among Massachusetts banks, and second in New England.
“We’re grateful for this honor that recognizes our focus on relationships and serving our customers with the digital services they need to make banking easier along with personalized financial advice,” said Christopher Oddleifson, Rockland Trust CEO. “Each day we strive to be the bank Where Each Relationship Matters and live up to our promises to our customers, colleagues, and communities.”
Forbes partnered with market research firm Statista to develop the list, which was compiled through a global survey of more than 65,000 bank customers. Participants identified banks where they have opened checking or savings accounts and then rated both their willingness to recommend the banks and their overall satisfaction. Banks were scored based on how they fared in those two areas and were also evaluated on the criteria of trust, terms and conditions, customer services, digital services, and financial advice. The full list recognized 415 banks in 23 countries.
Rockland Trust has received numerous accolades in recent years in recognition of its outstanding work environment, customer service, and community contributions. Last year, Rockland Trust was named by The Boston Globe to their Top Places to Work list for the 10th consecutive year and one of the Best Places to Work for LGBT Equality by Human Rights Campaign for the third straight year. They were also ranked a Top Lender by Banker & Tradesman for the sixth straight year and honored as a top charitable contributor by the Boston Business Journal for the fifth consecutive year.
In addition, Rockland Trust is utilizing advanced technology, such as developing an API (Application Programming Interface) tier to provide more innovative products and services. The Bank is also employing RPA (Robotic Process Automation) as a tool to increase efficiencies and enhance the value stream of delivering services to customers. At the epicenter of it all is an obsession with enhancing the customer experience.
About Rockland Trust
Independent Bank Corp. (NASDAQ Global Select Market: INDB) has approximately $8.9 billion in assets and is the holding company for Rockland Trust Company, a full-service commercial bank headquartered in Massachusetts. Named in 2018 to The Boston Globe’s “Top Places to Work” list for the 10th consecutive year, Rockland Trust offers a wide range of banking, investment, and insurance services. The Bank serves businesses and individuals through approximately 100 retail branches, commercial and residential lending centers, and investment management offices in eastern Massachusetts, including Greater Boston, the South Shore, the Cape and Islands, as well as in Worcester County and Rhode Island. Rockland Trust also offers a full suite of mobile, online, and telephone banking services. The Company is an FDIC member and an Equal Housing Lender. To find out why Rockland Trust is the bank “Where Each Relationship Matters®,” please visit www.rocklandtrust.com.