Rybbon builds new app to integrate with Intercom, letting businesses send digital rewards directly to customers and leads through Intercom's Messenger.
MCLEAN, Va., Sept. 17, 2019 /PRNewswire-PRWeb/ -- Rybbon, a digital gifting platform, announced today a partnership with Intercom, the business messaging platform that offers the only totally customizable messaging suite that drives growth at every stage of the customer lifecycle. Rybbon's new app, which is now available in the Intercom App Store, gives Intercom users a new and simple way to thank, delight and incentivize customers and leads by allowing them to send digital rewards instantly in conversations happening in the Intercom Messenger.
The Rybbon app for Intercom lets sales and marketing teams reward customers and leads for actions like trying new features or signing up for product demonstrations, helping increase engagement and grow sales overall. Support teams can also use the app to show appreciation to customers after resolving an issue or spontaneously reward customers on special holidays. Offering a wide selection of e-gift cards, virtual Visa and Mastercard Prepaid cards and charitable donations, Intercom users can customize the rewards, creating a highly branded, personalized and engaging experience.
"Our integration with Intercom is exciting because it impacts sales, customer service, marketing engagement, and ultimately the overall customer experience," Rybbon's CEO Jignesh Shah said. "This integration will empower organizations to systematically reward customers for referrals, incentivize demo signups, or to simply empathize with and apologize for a customer's frustration."
"Rybbon's digital rewards app adds another customer experience layer to the engaging and real-time conversations between businesses and customers," said Jeff Gardner, Head of Platform Partnerships at Intercom. "This app is a great example of how our Messenger powers more than live chat as it allows actions, like the distribution of rewards, to happen inside the Messenger, so every conversation and action is real-time and in context, resulting in more engaging interactions and better, more personal customer relationships."
"From a partnership perspective, the Rybbon and Intercom partnership demonstrates the versatility and practicality of digital rewards," said Bradley Blinn, Rybbon's Vice President of Strategic Partnerships. "Our exciting partnership was brought to life to give businesses more ways to excite their customers."
Rybbon puts the power of gifting to work for marketers and market researchers through its extensive catalog of e-gifts from top brands like Amazon.com and Panera. Rybbon also offers rewards suitable for international rewards programs such as Visa and Mastercard Prepaid cards rewards that work in over 150 countries. Rybbon integrates with top marketing platforms like HubSpot, Marketo, Qualtrics, SurveyMonkey and Talkableto make gifting easy and automatic.
Learn more about Rybbon at http://www.rybbon.net.
Intercom has built the world's best business messenger, offering the only totally customizable messaging suite that drives growth at every stage of the lifecycle. Our mission is to make internet business personal and we help businesses grow by building better, more personal relationships with their customers. Intercom powers 500 million conversations a month, connecting 1 billion unique people worldwide. Intercom was founded in 2011 in San Francisco by Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett.