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SafeRide Health and Lyft Announce Partnership to Reduce Medical Appointment No-Shows


Lyft and SafeRide Health have announced a new partnership to improve access to care, simplify healthcare operations and reduce healthcare costs.

When patients miss care their conditions worsen and become exponentially more expensive to treat. Per the Journal of Community Health, 25 percent of low-income patient appointments are missed or rescheduled due to a lack of transportation. As an example, a $40 Lyft ride can avoid the deterioration in a patient’s condition that results in a $20,000 end-stage renal failure ER admission.

“Lyft and SafeRide deliver a single platform to manage a hospital’s entire patient population,” says Gyre Renwick, Lyft’s head of healthcare partnerships. “We empower patients, simplify hospital operations, and reduce cost … this is a win for all.”

Last year alone ER admissions cost the U.S. $160 billion. Lyft and SafeRide are solving this problem:

  • SafeRide Health is a digital health platform that enables providers to facilitate medically qualified (“NEMT”) transportation on behalf of patients, reducing no-shows by up to 50 percent. This network is critical for the 20 percent of the population that drives 80 percent of healthcare costs.
  • Lyft now brings a highly vetted national transportation network, at one-third the cost of medically qualified transport, to service over 50 percent of all healthcare transportation.

Market response has been immediate. SafeRide’s partners include three of the largest health systems in the U.S. SafeRide CEO Robbins Schrader adds, “We’ve listened to our partners; simplified operations; and, as a result, are transforming the patient experience. We are thrilled to partner with Lyft.”

About SafeRide Health: SafeRide Health is a digital health platform that improves access to care by delivering medically qualified transport and Lyft. SafeRide Health simplifies health system operations, improves patient outcomes, and reduces cost for some of the U.S.’s leading healthcare systems. SafeRide’s network fulfills over 45,000 rides a week across Los Angeles, Seattle, Portland, St. Louis, the broader Midwest, and the greater New York area. Learn more at www.saferidehealth.com.

About Lyft: Lyft was founded in June 2012 by Logan Green and John Zimmer to improve people's lives with the world's best transportation. Lyft is the fastest-growing rideshare company in the U.S. and is available in over 300 cities. Lyft is preferred by drivers and passengers for its safe and friendly experience and its commitment to effecting positive change for the future of our cities.

View source version on businesswire.com: http://www.businesswire.com/news/home/20170504005207/en/