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Smarsh Enterprise Supervision Makes E-Comm Review Faster, More Effective

PORTLAND, Ore.--(BUSINESS WIRE)--

Enables Compliance Teams to Quickly Find and Mitigate Risk Within All E-Communication Channels

Smarsh®, helping customers get ahead – and stay ahead – of the risk within their electronic communications, today introduced the latest enhancements to Enterprise Supervision. The purpose-built application enables compliance teams to systematically review employee electronic communications in support of regulatory compliance obligations and risk mitigation efforts.

Financial Industry Regulatory Authority (FINRA) member firms, as well as those registered with the Securities and Exchange Commission (SEC), for example, deploy Enterprise Supervision to meet supervisory review obligations. Internationally, similar requirements exist from the Investment Industry Regulatory Organization of Canada (IIROC), the U.K.’s Financial Conduct Authority (FCA) and the Markets in Financial Instruments Directive (MiFID II) in the European Union, among others.

Enterprise Supervision’s policy engine filters archived messages for violations, and team-based review workflows give compliance organizations the ability to review, comment and escalate problematic content. Customers can supervise more than 80 electronic communication channels – including email, collaboration platforms, mobile/text messaging, social media and voice content – through one centralized application.

The latest version of Enterprise Supervision includes:

  • An updated and intuitive user interface, designed to streamline the review process
  • New, easy-to-use reporting tools for enhanced visibility and oversight
  • “Focused reviewer” mode to simplify individual review queues
  • Flexible escalation paths designed to support centralized and decentralized team review models

All content within Enterprise Supervision retains the conversational context of its native format for improved search and review. In addition, the application’s extensible architecture and robust offering of application programming interfaces (APIs) enables clients to feed high volumes of content to downstream surveillance applications and to enrich data using third-party solutions.

“Enterprise Supervision accelerates the electronic communications review process and makes it more effective at identifying and mitigating risk,” said Santosh Shanbhag, Smarsh VP/Product Management. “At the same time, its extensible architecture is unique in the market, giving firms the ability to integrate with third party surveillance tools to unleash even more insight and value from their review efforts.”

Enterprise Supervision is part of the Smarsh Connected Suite of capture, archiving and e-discovery solutions. It integrates seamlessly with the Smarsh Enterprise Archive or can be deployed as a stand-alone product (alongside existing archiving solutions).

About Smarsh

Smarsh helps financial services organizations get ahead – and stay ahead – of the risk within their electronic communications. Smarsh has established the industry standard for the efficient review and production of content from the diverse range of channels that organizations now use to communicate. With innovative capture, archiving and monitoring solutions that extend across the industry’s widest breadth of channels, customers can leverage the productivity benefits of email, social media, mobile/text messaging, instant messaging/collaboration, websites and voice while efficiently strengthening their compliance and e-discovery initiatives.

A global client base, including the top 10 banks in the United States and the largest banks in Europe, Canada and Asia, manages billions of conversations each month with the Smarsh Connected Suite. The company is headquartered in Portland, Ore. with nine offices worldwide, including locations in Silicon Valley, New York, London and Bangalore, India. For more information, visit www.smarsh.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20191204005207/en/