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SolarWinds Awarded Four Stevie Awards for Industry-Leading Customer Service and Support

AUSTIN, Texas, March 14, 2019 (GLOBE NEWSWIRE) -- SolarWinds (SWI), a leading provider of powerful and affordable IT management software, today announced it has earned four prestigious Stevie® Awards, which recognizes the company’s continued efforts towards offering an industry-leading customer support experience. The accolades include a Silver Stevie Award for Front-Line Customer Service Team, and three Bronze Awards for Contact Center of the Year (over 100 seats), Customer Service Training of the Year, and Innovation in Customer Service. The honors were announced at the 13th annual Stevie Awards for Sales & Customer Service, held February 22, 2019 at Caesars Palace in Las Vegas, Nev.

“We’re honored to win a Silver Stevie Award, which reflects our commitment to delivering an effortless support experience at every opportunity,” said Leo Sanchez, vice president, worldwide customer support, SolarWinds MSP. “We’re dedicated to helping our MSPs drive the highest levels of efficiency to create unparalleled business value—it’s in our DNA to go above and beyond for our partners. Our partner experience is at the center of our thought process, so in addition to 24/7 support, we offer the MSP Institute, which gives our customers access to valuable business resources and training to scale their success and become more profitable.”

“We’re committed to our customers’ success as it drives everything we do, making the three Bronze Stevie Awards supporting this commitment a huge privilege,” said Kevin Bury, senior vice president, customer experience, SolarWinds. “Value-add programs such as SolarWinds Academy and Smart Start onboarding demonstrate our continued dedication to the technology professional. We’re constantly engaging with our customers through our vibrant THWACK® community and interactions via training and onboarding, so we understand first-hand the needs of our customers. We want to make sure they’re receiving value from their investment in our industry-leading software.”

 Stevie Award accolades:

  • SolarWinds MSP awarded a Silver Stevie Award for the performance of its Front-Line Customer Service Team
  • SolarWinds awarded three Bronze Stevie Awards in the following categories:

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organization stages seven of the world’s leading business awards programs, including the prestigious American Business Awards® and International Business Awards®. More than 2,700 nominations from organizations in 45 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. Details about the Stevie Awards for Sales & Customer Service and the full list of Stevie winners in all categories are available at www.StevieAwards.com/sales

Nanette Neal, Program Manager, Intermediate, Support, Jason Feree, Senior Manager Technical Support, Kevin Jones, Senior Manager Technical Support (MSP), Laura Cairns, Senior Manager Technical Support (MSP), Aleksey Selitsky, Director, Technical Support (MSP), and Phillip McDougal, Senior Manager Technical Support

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About SolarWinds
SolarWinds (SWI) is a leading provider of powerful and affordable IT infrastructure management software. Our products give organizations worldwide, regardless of type, size or IT infrastructure complexity, the power to monitor and manage the performance of their IT environments, whether on-premise, in the cloud, or in hybrid models. We continuously engage with all types of technology professionals—IT operations professionals, DevOps professionals, and managed service providers (MSPs)—to understand the challenges they face maintaining high-performing and highly available IT infrastructures. The insights we gain from engaging with them, in places like our THWACK online community, allow us to build products that solve well-understood IT management challenges in ways that technology professionals want them solved. This focus on the user and commitment to excellence in end-to-end hybrid IT performance management has established SolarWinds as a worldwide leader in network management software and MSP solutions. Targeted for MSPs, the SolarWinds MSP product portfolio delivers broad, scalable IT service management solutions that integrate layered security, collective intelligence, and smart automation. Our products are designed to enable MSPs to provide highly effective outsourced IT services for their SMB end customers and more efficiently manage their own businesses. Learn more today at www.solarwinds.com and www.solarwindsmsp.com

The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks of) their respective companies.

© 2019 SolarWinds Worldwide, LLC. All rights reserved.

MEDIA CONTACTS:      
Nicole Fachet     Jenne Barbour
Archetype     SolarWinds
Phone: +1-212-871-3950     Phone: +1-512-498-6804
nicole.fachet@archetype.co     pr@solarwinds.com

A photo accompanying this announcement is available at http://www.globenewswire.com/NewsRoom/AttachmentNg/575ac756-3ccd-4281-88ac-060d76afc2b0.