Patient scheduling technology helps health systems increase revenue, enhance patient satisfaction and improve access to care
Stericycle Communication Solutions, an industry leader in patient engagement technology and solutions and a service of Stericycle, Inc. (Nasdaq: SRCL), today announced significant enhancements to its Intelligent Scheduling solution. These new features, including telehealth scheduling, self-guided triage and virtual check-in, combine the best of human communication and online self-service to help healthcare providers attract new patients, retain existing patients, fill schedules, reduce no-show rates and improve access to care with convenient scheduling based on patient preference.
Stericycle Intelligent Scheduling helps healthcare consumers conveniently book appointments across all care venues, including emergency, urgent care, physicians, specialists and telehealth using both live agents and an online self-service experience. The scheduling solution also enables patients to schedule and reschedule appointments, manage registrations for classes and events, book preventative care screenings and referrals, handle post-discharge care and scheduling, and schedule appointments for drive thru and pop-up COVID-19 testing centers.
"During COVID-19, health systems and providers find themselves under extraordinary economic strain and service demand, a situation that begs for new tools to better manage dynamic workflows and market needs," said Matt Dickson, vice president of product and strategy and general manager of Stericycle Communication Solutions. "Stericycle Intelligent Scheduling acts as a seamless extension of our clients’ brands to unify patient access across all venues of care, including same-day appointments, coordination of multiple visits in a single day and the ability to self-navigate care options."
Powered by Stericycle’s InQuickerTM scheduling technology, new features available immediately include:
Health systems can support virtual visit strategies with online and live voice scheduling. Meeting details and a practice link can be sent directly in the appointment confirmation to streamline communications and improve the patient experience.
Self-Guided Educational Triage
Health systems can educate and guide patients to the appropriate venue of care based on the urgency of their self-reported symptoms, improving patient access, reducing health systems’ cost to serve and lowering emergency department overutilization.
Virtual Waiting Room Check-In
Patients can easily check in online for emergency room and urgent care visits and then wait safely at home or nearby to receive arrival instructions and wait time updates.
Patients can search for appointments by location, appointment type, insurance, and date and time range. They can also filter results by provider gender, languages spoken, clinicians taking new patients, hospital affiliations, sub-specialties and more. Results are shown in list or map view for added convenience.
Enhanced Class and Event Registration
Health systems can manage registrations for virtual and in-person classes and events, allowing patients to search and select classes and events by category, facility or zip code, and date and time range. Health systems can also recommend classes and events, add discount codes, collect payment, and send text and email confirmations.
Patients can receive support in their preferred language, including American and British English, Canadian French and Latin American Spanish, with the ability to offer other languages. Default languages are automatically detected without the need for patients to switch browser settings.
Payments During Booking
Health systems can require payment at the time of appointment booking and have the flexibility to customize fee structures based on appointment type, helping providers accelerate cash collection and reduce patient no-shows.
Missed Conversion Analytics
Health systems can identify access issues by tracking patient appointment search history, including demographics and provider preferences. Health systems can leverage information from missed conversions to improve access to care.
Stericycle Intelligent Scheduling is HIPAA-compliant and integrates with most electronic health record, customer relationship management and revenue cycle management systems for optimal efficiency, fewer errors, better coordination of complex care flows and greater scheduling accuracy. The system’s robust reporting and analytics capabilities provide insight into patient demographics, volume and new patient mix as well as which marketing channels drive the best results. Its application programming interface (API) availability and extensive customization options match health systems’ existing brand identities and give health systems full control over the patient experience.
Healthcare organizations can also integrate Stericycle Intelligent Scheduling with other Stericycle patient engagement solutions, including services for reputation management, referral management, communication and reminders, post-discharge, and health and wellness campaigns to modernize the patient experience while maximizing patient outcomes.
About Stericycle Communication Solutions
Stericycle Communication Solutions is an industry leader in patient engagement solutions, providing online scheduling, automated messaging, and strategic inbound and outbound call center services to drive patient access, action and adherence. Combining a human touch with innovative technologies, Stericycle Communication Solutions delivers best-in-class patient engagement solutions that help clients acquire and retain patients, achieve higher customer satisfaction rates, enhance their brands and grow revenue. For more information, visit www.stericyclecommunications.com.
Stericycle, Inc., (Nasdaq: SRCL) is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and safeguards the environment. Stericycle serves customers in the U.S. and 17 countries worldwide with solutions for regulated medical waste management, secure information destruction, compliance, customer contact and brand protection. For more information about Stericycle, please visit www.stericycle.com.
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Matter Health for Stericycle Communication Solutions