Strong Additions to Senior Leadership — including CEO — Accompany a New U.S. Headquarters, A New Look and Feel for the Brand, and Exceptional Customer Retention and Customer Satisfaction
TUSTIN, Calif., August 26, 2021--(BUSINESS WIRE)--SYSPRO, a leading global provider of ERP software, today announced highlights from its strong momentum during the first half of 2021, driven by its ability to accelerate digital transformation and increase agility for its manufacturing and distribution customers.
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SYSPRO USA moved into its new 21,000-square-foot U.S headquarters at FLIGHT in Tustin, California. SYSPRO will join other early, innovative tenants such as Virgin Galactic, Inxile Gaming, HappyMoney, Nogin, and Incipio. (Graphic: Business Wire)
During H1 2021, SYSPRO continued to thrive due to its ability to meet the unique needs of mid-market manufacturers and distributors in automotive parts, electronics, food and beverage, industrial machines and equipment, medical devices, metal fabrication, and plastics. SYSPRO empowers companies to accelerate their digital transformation to improve agility, flexibility and nimbleness. As a result, its customers have proven exceptionally loyal with a 98% retention rate and an 86% customer satisfaction rate, according to G2.
Strong commitment to customers and the channel
SYSPRO USA further strengthened its commitment to the channel and the customer experience with the appointment of several senior executives, including a new CEO.
Scott Hebert was named CEO of SYSPRO USA, bringing three decades of experience leading teams by focusing on the customer’s ultimate success. He has deep experience in software and technology, building his career companies such as IBM, Salesforce.com and Box.com.
Brian Goodman was named Chief Customer Officer, responsible for the consistent delivery of an exceptional SYSPRO customer experience at every touchpoint along the customer journey. He has more than two decades of experience in the software, manufacturing, and services industries, which gives him a comprehensive understanding of customer needs.
Nucleus Research named SYSPRO a "leader" for the sixth year in a row in its 2021 Nucleus Research ERP Technology Value Matrix. SYSPRO’s strong market position has enabled the company to continually win new customers.
A large part of its winning "leader" status is SYSPRO’s constant drive to innovate and work closely with best-of-breed ISVs. In this spirit, the company released the Online Business Pack for SYSPRO, which integrates several products from SYSPRO ISV partners to provide manufacturers with a fast, simple solution that plugs right into SYSPRO ERP, enabling manufacturers to sell directly to their end-user customers.
To capture this innovative drive, SYSPRO unveiled a rebrand of its visual identity, market position and tagline. The company’s new tagline, "Say Yes to Next," signifies the company’s commitment to help customers remain resilient in the face of industry disruptions.
New headquarters for an employer of choice
SYSPRO USA moved into its new 21,000-square-foot U.S headquarters at FLIGHT in Tustin, California. This unique office campus provides neighborhood-like amenities, a chef-driven food hall, indoor and outdoor meeting facilities and on-site conference centers. SYSPRO will join other early, innovative tenants such as Virgin Galactic, Inxile Gaming, HappyMoney, Nogin and Incipio.
The company also implemented a new HR program, Recharge, which encourages staff members to take a well-deserved break by offering a free leave opportunity. With 500 global employees across the Americas, EMEA and APAC, this amounts to an 8,000-hour break in total.
"The last couple of years have presented significant challenges for manufactures and distributors," said Scott Hebert, CEO, SYSPRO USA. "In difficult times, companies turn to partners they know they can trust. SYSPRO lives and breathes manufacturing and distribution, and it shows in how we work with our partners and customers. It’s those strong relationships that have enabled us to help our communities pivot, grow and most important, thrive."
SYSPRO is a leading, global Enterprise Resource Planning (ERP) software provider specializing in key manufacturing and distribution industries. For over 40 years, SYSPRO’s team of specialists has continued to address unique industry needs and enable customers to easily adapt and grow. The solution is scalable and can be deployed in the cloud, on-premise, or both, and accessed via the web on any device to provide customers with choice and flexibility.
SYSPRO remains focused on the success of partners and customers. Our evolving solutions are aligned with industry trends to leverage emerging technology that will enable partners and customers in securing a digital future.
With more than 15,000 licensed companies in over 60 countries across six continents, SYSPRO offers guidance and support every step of the way as a trusted advisor.
For more information, visit www.syspro.com.
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Marketing Communications Manager
SYSPRO – United States
+1 (714) 437-1000