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CORRECTING and REPLACING Global Call Center Outsourcing Market | Technavio Predicts $ 13.67 Billion Growth During 2020-2024

·5 min read

Please replace the release dated Dec. 1, 2020 with the following corrected version due to multiple revisions.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20201201005833/en/

Technavio has announced its latest market research report titled Call Center Outsourcing Market 2020-2024 (Graphic: Business Wire)

The updated release reads:


The call center outsourcing market is expected to grow by USD 13.67 billion, progressing at a CAGR of over 3% during the forecast period.

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The increasing use of RPA in call centers is one of the major factors propelling the market growth. However, factors such as security threats will hamper growth.

More details: https://www.technavio.com/report/call-center-outsourcing-market-size-industry-analysis

Call Center Outsourcing Market: End-user Landscape

Based on the end-user, the IT and telecom segment generated maximum revenue in 2019. This can be attributed to factors such as increasing technological advances, considerable growth in data traffic, and the rising demand from consumers for digital communication and content worldwide. The growth of the market in the segment will be significant over the forecast period.

Call Center Outsourcing Market: Geographic Landscape

By geography, APAC is going to have a lucrative growth during the forecast period. About 35% of the market’s overall growth is expected to originate from APAC. Factors such as the presence of many organizations that provide BPO services and the introduction of new business process outsourcing (BPO) policies by regional governments to create large-scale employment are fostering the growth of the market in APAC.

India is the key market for call center outsourcing services in APAC. Market growth in this region will be faster than the growth of the market in other regions.

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Related Reports on Information Technology Include:

Global Business Process Outsourcing Market - Global business process outsourcing market is segmented by end-user (IT and telecommunication, BFSI, retail, healthcare, and others) and geographic landscape (North America, Europe, APAC, MEA, and South America). Click Here to Get an Exclusive Free Sample Report

Global Payroll Outsourcing Services Market - Global payroll outsourcing services market is segmented by application (mid-market, national, and international), product (hybrid and fully outsourced), and geography (APAC, Europe, MEA, North America, and South America). Click Here to Get an Exclusive Free Sample Report

Companies Covered:

  • Atento SA

  • Bertelsmann SE & Co. KGaA

  • Hinduja Global Solutions Ltd.

  • Sitel Group

  • StarTek Inc.

  • Sykes Enterprises Inc.

  • SYNNEX Corp.

  • Teleperformance SE

  • Transcom Holding AB

  • TTEC Holdings Inc.

What our reports offer:

  • Market share assessments for the regional and country-level segments

  • Strategic recommendations for the new entrants

  • Covers market data for 2019, 2020, until 2024

  • Market trends (drivers, opportunities, threats, challenges, investment opportunities, and recommendations)

  • Strategic recommendations in key business segments based on the market estimations

  • Competitive landscaping mapping the key common trends

  • Company profiling with detailed strategies, financials, and recent developments

  • Supply chain trends mapping the latest technological advancements

Technavio suggests three forecast scenarios (optimistic, probable, and pessimistic) considering the impact of COVID-19. Technavio’s in-depth research has direct and indirect COVID-19 impacted market research reports.

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Key Topics Covered:

Executive Summary

Market Landscape

  • Market ecosystem

  • Value chain analysis

Market Sizing

  • Market definition

  • Market segment analysis

  • Market size 2019

  • Market outlook: Forecast for 2019 - 2024

Five Forces Analysis

  • Five forces summary

  • Bargaining power of buyers

  • Bargaining power of suppliers

  • Threat of new entrants

  • Threat of substitutes

  • Threat of rivalry

  • Market condition

Market Segmentation by End-user

  • Market segments

  • Comparison by End-user

  • IT and telecom - Market size and forecast 2019-2024

  • BFSI - Market size and forecast 2019-2024

  • Healthcare - Market size and forecast 2019-2024

  • Retail - Market size and forecast 2019-2024

  • Others - Market size and forecast 2019-2024

  • Market opportunity by End-user

Customer Landscape

Geographic Landscape

  • Geographic segmentation

  • Geographic comparison

  • North America - Market size and forecast 2019-2024

  • Europe - Market size and forecast 2019-2024

  • APAC - Market size and forecast 2019-2024

  • South America - Market size and forecast 2019-2024

  • MEA - Market size and forecast 2019-2024

  • Key leading countries

  • Market opportunity by geography

  • Market drivers – Demand led growth

  • Market challenges

  • Market trends

Vendor Landscape

  • Vendor landscape

  • Landscape disruption

Vendor Analysis

  • Vendors covered

  • Market positioning of vendors

  • Atento SA

  • Bertelsmann SE & Co. KGaA

  • Hinduja Global Solutions Ltd.

  • Sitel Group

  • StarTek Inc.

  • Sykes Enterprises Inc.

  • SYNNEX Corp.

  • Teleperformance SE

  • Transcom Holding AB

  • TTEC Holdings Inc.


  • Scope of the report

  • Currency conversion rates for US$

  • Research methodology

  • List of abbreviations

About Us

Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions. With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

View source version on businesswire.com: https://www.businesswire.com/news/home/20201201005833/en/


Technavio Research
Jesse Maida
Media & Marketing Executive
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Website: www.technavio.com/