BOULDER, Colo.--(BUSINESS WIRE)--
EnergySavvy acquisition creates the most complete, single-solution suite for delivering utility Chief Customer Officers a modern residential customer experience
Tendril, the leading provider of AI-powered utility customer experience and DSM solutions, today announced it has entered into a definitive agreement to acquire EnergySavvy, the leader in personalized utility customer engagement. With this acquisition, Tendril’s expanded platform now delivers proven solutions for the full range of C-level, residential customer experience challenges: reducing service costs, increasing satisfaction, and executing strategic initiatives, such as serving low-income households and supporting TOU rates.
As today’s utility Chief Customer Officers (CCOs) strive to deliver the relevant, satisfying and truly personalized experiences customers have come to expect, they’re also tasked with reducing costs and uncovering new sources of revenue. Until now, addressing these needs has either required a patchwork of small, point solutions, or turning to slow, costly and inflexible back-end systems. By adding EnergySavvy’s multi-channel personalization solutions, Tendril can deliver a proven residential customer experience platform of unmatched scope, including advanced energy analytics, multi-channel personalization, Home Energy Management (HEM), behavioral engagement, program workflow and much more.
“Tendril knows that delivering radically better utility customer experiences is central to our ability to help shape and lead the clean energy revolution,” said Adrian Tuck, CEO, Tendril. “To do this we are bringing together those companies that not only extend the technical capabilities of our platform, but also share our commitment to innovation, and allow us to provide utility CCOs the industry’s most powerful single-solution suite. EEme gave us the industry’s most accurate disaggregation technology, and now EnergySavvy brings us best-in-class personalization. Our goal is to build towards a truly end-to-end solution of choice for utility CCOs during 2019.”
This acquisition unites two market leaders. Tendril’s Behavioral Energy Efficiency (BEE), Customer Engagement and Demand Management solutions are trusted by some of the nation’s largest and most innovative utilities to power modern DSM programs. Meanwhile, EnergySavvy provides utility customer experience and personalization products to more than 30 utility clients: solutions which have been proven to deliver measurable utility business benefits, including reduced call volumes and increases in arrears collections, program enrollment, email open rates, and customer trust scores.
“Teaming up with Tendril creates a platform that unites all residential utility customer data, analytics and insights in one place,” said Aaron Goldfeder, CEO, EnergySavvy. “By combining our respective strengths, Tendril becomes the natural leader in end-to-end residential utility customer experience. As utility CCOs and business leaders plan the next stage of customer experience investment—from personalization to DSM to engagement—the natural next question is, ‘Shouldn’t we be talking to Tendril?’”
Tendril is changing the way the world uses energy. Our data analytics on more than 123 million homes creates new business opportunities for any product or service provider connected to the home. Today, this includes electric and gas utilities, and energy retailers. Built over more than a decade, the Tendril Platform delivers real-time, ever-evolving data about the home and how people use energy in it. These rich insights help our customers improve customer acquisition, increase engagement and orchestrate home energy experiences. For more information, please visit www.tendrilinc.com and follow us on Twitter at @Tendril.
Through data-driven personalization, innovative customer engagement and automated program delivery, EnergySavvy delivers the utility industry's leading purpose-built, cloud-based customer experience platform. By addressing the unique challenges of the utility customer journeys—from new move-ins, to service alerts, to value-added energy efficiency—EnergySavvy's suite of cloud solutions solves the utility data problem, works with any system or platform, and delivers unmatched speed-to-value in utility customer experience solution delivery. More than 30 utilities and state programs across the U.S. rely on EnergySavvy to enable their own transformation in the modern, digital customer era.