DENVER, March 27, 2017 /PRNewswire/ -- eLoyalty, a TeleTech Technology company, today announced that it will be providing demonstrations of its flagship contact center solutions in the TeleTech Technology booth (#1727) at Enterprise Connect, March 27-30, at the Gaylord Palms Convention Center in Orlando, Florida. TeleTech Holdings, Inc. (TTEC) is a leading global provider of customer experience, engagement and growth solutions.
eLoyalty's newest offerings for the mid-size business, Experience and Experience+, will be the star attractions. Leveraging over 25-years of expertise in designing, implementing and servicing enterprise-scale customer experience solutions with the Cisco® Hosted Collaboration Solution (HCS) and traditional premises-based platforms, this stability and expertise have been bundled into solutions ideal for companies with 75 to 400 customer contact representatives.
With features including email, chat, optional SMS, icPortal®/icPortal Mobile, IVR, CRM integrations, 24x7x365 support, high availability, disaster recovery, and enterprise-class security, the scalable eLoyalty Experience and Experience+ offers transform the aspirational into the operational for the mid-sized business contact center.
In addition, eLoyalty will feature demonstrations of CX offerings, including its Workforce Optimization (WFO), Customer Relationship Management (CRM) and Managed Services (MS) solutions.
"We'll have test drives of all sorts in place for conference attendees," said Steve Pollema, President, eLoyalty/TeleTech Technology. "In addition to demonstrations of our exciting enterprise-class solutions now available for mid-sized businesses, we will also have a racing simulator, allowing booth visitors to test their driving skills and contend for daily leaderboard prizes!"
For more information, please visit the TeleTech Technology Enterprise Connect microsite to learn about how you can fast-track your customer experience, and why TeleTech Technology and eLoyalty are your tickets to ride to the next level of customer experience.
TeleTech (TTEC) is a leading global provider of customer experience, engagement and growth solutions. Founded in 1982, the Company helps its clients acquire, retain and grow profitable customer relationships. Using customer-centric strategy, technology, processes and operations, TeleTech partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel. TeleTech's 48,000 employees live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TeleTech is bringing humanity to the customer experience, visit TeleTech.com.
eLoyalty, a TeleTech (TTEC) company, was the first North American partner to achieve Cisco HCS Certification and Contact Center as a Service Designation, has received the Cisco Advanced Technology Partner Certification for Contact Center Enterprise and Customer Voice Portal, and the Cisco Customer Satisfaction Award every year since 2007. We are the only Cisco Cloud Partner offering a solution with this type of increased flexibility and capability incorporated directly into the HCS platform. With a 95 percent client renewal rate, eLoyalty has proven itself a deserving partner as it helps chart customer experience technology roadmaps, implementing cloud systems to provide safer, faster, smarter, and more agile service interactions. For more information, visit eLoyalty.com.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. All other trademarks are the property of their respective owners. icPortal is a trademark of eLoyalty, a TeleTech Company.
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