One of the nation's leading authorized dealers for exquisite clocks is making sure shopping from its online store is hasslefree by streamlining the returns and exchanges process.
CHICAGO, Jan. 20, 2020 /PRNewswire-PRWeb/ -- Representatives with Chicago-based Timely & Timeless announced today that the company has launched a new interface for managing returns and exchanges by its customers.
"We are delighted to launch a more streamlined facility for returns and exchanges," said Paulina Hubli, spokesperson for Timely & Timeless before adding, "Internet shopping is convenient and prices are 30-40% less than in conventional stores but as a customer, you do not want to give up hassle-free returns, exchanges and personalized customer care."
"We want you to be completely satisfied with your new purchase and we make the whole process as easy and worry-free as possible," highlighted Hubli. "Use our TIMELY RETURNS interface or send us an email to timelyreturns (at) qwirly (dot) com and we will handle your return, exchange, missing or additional accessories requests and other customer care needs.
"If you do not like the item you purchased, send it back, it's that easy! We will gladly accept unaltered merchandise in sellable condition and original packaging for a full refund within 30 days of purchase no questions asked," said Hubli. "Please allow 2 to 4 business days to process the return once it's received. You will be notified via email once the refund has been issued. Refunds for returns are issued less the return shipping charges."
The company is already free technical support to its customers for replacing the movements in their clocks on their own rather than relying on specialized service.
Hubli explained that even though over 80% of the parts are purchased by the end-user, the movements and parts are traditionally shipped factory-oiled and ready for installation, but no instructions are included. Clock owners often have to reverse engineer by taking careful notes and photographs of the movement they replace during the removal process so that they can install the new one the same way. Unfortunately, that does not always work as movements may have slight changes in design that can throw one off the track.
Hubli went on to add that it is easy to identify the movement that clock owners need to purchase to replace the old one. Some clock movements can be determined by looking at the backplate and finding the exact same movement, but some very old clock movements need to be identified using conversion tables.
"For our customers, we have prepared technical guides and manuals for all the movements we offer, many complete with drawings and diagrams, and some even with video tutorials," Hubli highlighted and added, "we are ready to provide technical guidance over the phone when required."
Technical support provided on the website includes clock movements FAQ, Hermle clocks operation manual, Kieninger clocks operational manual, cuckoo clocks instructions, manuals and troubleshooting, alarm clocks instructions, and instructions for quartz clock replacement movements.
About Timely & Timeless Exquisite Clocks Emporium
As an authorized dealer of the world's most exquisite clocks, expectations are high that we will provide exceptional customer service, merchandise expertise, and an unwavering focus on customer satisfaction. We strive to continuously meet and exceed those expectations. We take great pride in our reputation for excellence. And we know that our reputation is on the line each and every time we talk to a customer or sell a new clock. We are also privileged to share in so many special moments in our customers' lives, including milestone occasions like weddings, anniversaries and retirements.
Timely & Timeless Exquisite Clocks Emporium
6650 N. Northwest Hwy, Suite 213
Chicago, IL 60631 USA
Source: Timely & Timeless
SOURCE Timely & Timeless