MELVILLE, N.Y.--(BUSINESS WIRE)--
Verint® Systems Inc. (VRNT), The Customer Engagement Company™, today announced a line-up of events taking place this month that focus on extracting greater value and insights using customer and workforce engagement solutions from Verint. Events address a wide variety of topics, such as deploying intelligent automation, addressing data privacy regulations and understanding customer behaviors, all to help elevate the overall customer experience.
June 20; Webinar #1 in the series
As organizations navigate the increasingly complex regulatory space around personal data (PII) privacy and protection, this webinar series will address the challenges with archiving, reporting and securing personal data in line with upcoming data privacy regulations.
Verint’s Siobhan Miller, vice president, portfolio market strategy, and Verint’s Iain Daws, director, content marketing, will present “Three Simple Ways to Help You Stay Afloat” at 2 p.m. ET. Data privacy laws are becoming increasingly common. While governments are moving to secure and assert privacy rights and implement data protection regulations, customers are increasingly demanding more efficient service tailored to individual needs. Attendees can learn about the nature of common data privacy requirements, and the importance of a sound data-protection strategy.
June 24-26; Washington DC
Verint’s Ian Beaver, PhD, lead research engineer, Intelligent Self Service, will present “Applying Conversational Data to Public Sector Applications” on the 24th at 2:15 p.m. ET. AI World Government provides a comprehensive three-day forum to educate and inform public sector agencies on the strategic and tactical benefits of deploying AI, automation and cognitive technologies.
This talk will highlight the benefits of conversational self-service for several government agencies, as well as the positive effect that anonymous communication with autonomous agents can have on users. Through conversational self-service options, users can find answers to sensitive questions—without fear of judgment—and agencies can collect more holistic feedback on what users really want to know from them.
June 26; Las Vegas, Nevada
Verint’s Nancy Porte, vice president, global customer experience, and Verizon’s Greg McConney, associate director of advanced analytics, will present “Customer Engagement Insights: Transitioning from Reporting to Action” at 11:25 a.m. MT. McConney leads an advanced analytics team focused on helping Verizon’s contact centers take their customer experience to new heights. In this session, attendees will learn how Verizon uses speech analytics to shine a bright light on insights that used to be hidden deep in data silos. This has resulted in the business better determining its call drivers and understanding customer behaviors. Attendees will also learn how Verizon is transitioning beyond reporting into insights and action.
June 27; Webinar #2 in the series
The second in “The Rising Tide of Data Privacy Regulations” webinar series is “Tackling New Challenges." Verint’s Siobhan Miller, vice president, portfolio market strategy, and Verint’s Iain Daws, director, content marketing, will present this content at 2 p.m. ET. According to Gartner, "Multiple countries are implementing regulations inspired by the GDPR principles, a movement that is likely to continue into the foreseeable future.” Attendees of this 30-minute webinar will learn about how many of these regulations are giving consumers the right to gain more control over and access to their personal data including the right to disclosure, deletion, access, opt out and non-discrimination.
To learn more about Verint’s global events, click here.
About Verint Systems Inc.
Verint® (VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2019, our Quarterly Report on Form 10-Q for the quarter ended April 30, 2019, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law; Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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