Trexis Insurance joins as most recent Hi Marley client, dedicated to an improved customer satisfaction experience.
BOSTON, Jan. 14, 2020 /PRNewswire/ -- Trexis Insurance has integrated Hi Marley into their Auto Claims team to help evolve the customer experience while improving workflows for their representatives.
The non-standard auto insurer launched Hi Marley in mid-November to help reduce cycle times, improve customer satisfaction, and gain a new, modern solution to translate communications between representatives and insureds. With Hi Marley, Trexis Insurance has seen 23% of claims communication being translated through AutoTranslate. This feature acts as a layer of translation between all parties involved in the conversation, translating text into and from the end user's preferred language in real-time.
Michael Turner, VP of Claims at Trexis says, "We had a large base of insureds where English was not their preferred language, and scheduling time with a translator was a challenge. Hi Marley's AutoTranslate feature enables my entire team to communicate with insureds. Time-saving, financially efficient and a smoother process for end-customers and our team members."
Trexis has seen improved responsiveness and engagement with their enhanced customer experience by offering a new way to communicate. Beyond AutoTranslate, they have also found great benefit in having media directly uploaded in the text conversation for their team members to review and add to the claim file.
John Miller, CTO at Hi Marley, expresses, "I'm so grateful for the focus and guidance the Trexis team provided us. When we first started discussions with Trexis, AutoTranslate was still an idea, their team helped galvanize the problem, resulting in the development of a truly transformative feature for our industry. We are excited to be working alongside Trexis simplifying communication in insurance."
About Hi Marley, Inc.
Hi Marley is a software provider offering the first AI-enabled conversation platform specifically designed for the insurance industry. Hi Marley enables insurance carriers to easily and quickly communicate with customers and other partners in the insurance ecosystem so they can deliver an optimal customer experience. The platform has flexible APIs and requires zero integration to get started. Learn more at www.himarley.com.
About Trexis Insurance
Trexis and Trexis One Insurance Corporations are headquartered in Franklin, Tennessee. Our division was founded in 1997, and we currently have a network of thousands of carefully selected agents in nine states including Arkansas, Indiana, Kentucky, Missouri, Ohio, Tennessee, Texas, Virginia, and Georgia.
We offer quality auto insurance products at a competitive rate to meet the needs of our customers. We partner with experienced professional insurance agents and provide them with solid programs along with the latest in technology to meet their clients' personal auto needs. We provide a knowledgeable Customer Service staff and quick and fair claims service with 24/7 claims reporting.
Director of Marketing, Hi Marley
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SOURCE Hi Marley, Inc.