Amdocs to deliver software, services and third-party solutions to replace, host and operate U.S. Cellular’s digital care and commerce operations
ST. LOUIS, Nov. 08, 2018 (GLOBE NEWSWIRE) -- Amdocs (DOX), a leading provider of software and services to communications and media companies, today announced that U.S. Cellular (USM), one of the largest wireless service providers in the U.S., has selected Amdocs for a turnkey project to transform customer digital care and commerce experiences over its Web and mobile channels. This partnership supports U.S. Cellular’s commitment to deliver world-class digital experiences to its customers, unified across care, commerce and Web and mobile channels, while simplifying operations and reducing costs.
Amdocs will deliver the project in an agile approach, enabling U.S. Cellular to quickly add new capabilities in short iterative cycles. In addition to back-end capabilities, Amdocs will provide front-end portal design, leveraging Amdocs’ customer-centric and design-led thinking best practices. Amdocs will also deliver all associated third-party components, including content management and personalization capabilities from Adobe, as well as ongoing operation and third-party management services, all under a five-year managed services agreement.
“We have been relying on Amdocs’ business support systems since 1995 and later expanded this relationship to include systems operation and overall responsibility for our entire order-to-activation process,” said Michael Irizarry, executive vice president and chief technology officer at U.S. Cellular. “Our selection of Amdocs for this new strategic project builds on our history and on Amdocs’ continued strong delivery. This state-of-the-art solution will make it easier and simpler for our customers to interact with us and will differentiate the U.S. Cellular brand experience for today’s digital-savvy consumers.”
“This new turnkey project to transform U.S. Cellular’s digital care and commerce operations is a strong testament to our ability to help our customers accelerate their digital transformation, while streamlining complex environments and reducing capital and operating expenses,” said Gary Miles, chief marketing officer at Amdocs. “It is also further validation of our business model which combines software, services and operations, enabling us to offer unique levels of accountability and delivery success to our customers.”
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Amdocs is a leading software and services provider to communications and media companies of all sizes, accelerating the industry’s dynamic and continuous digital transformation. With a rich set of innovative solutions, long-term business relationships with 350 communications and media providers, and technology and distribution ties to 600 content creators, Amdocs delivers business improvements to drive growth. Amdocs and its 25,000 employees serve customers in over 85 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.0 billion in fiscal 2018. For more information, visit Amdocs at www.amdocs.com
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2017 filed on December 11, 2017 and our quarterly 6-K form furnished on February 12, May 21 and August 13, 2018.
About U.S. Cellular
U.S. Cellular is the fifth-largest full-service wireless carrier in the United States, providing national network coverage and industry-leading innovations designed to elevate the customer experience. The Chicago-based carrier offers coverage where the other carriers don't and a wide range of communication services that enhance consumers’ lives, increase the competitiveness of local businesses and improve the efficiency of government operations. For the fifth time in a row, U.S. Cellular has the Highest Wireless Network Quality Performance, according to J.D. Power’s twice-annual U.S. Wireless Network Quality Performance Study, and 99 percent of customers have access to 4G LTE speeds. To learn more about U.S. Cellular, visit one of its retail stores or www.uscellular.com. To get the latest news, promos and videos, connect with U.S. Cellular on Facebook.com/uscellular, Twitter.com/uscellular and YouTube.com/uscellularcorp.
Amdocs Public Relations