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Unified Office Receives Second Patent for its Highest Quality Routing Protocol Transmission Network for High Quality, Real-time Business Communications Over Broadband Networks

Second Patent Awarded to Unified Office for Breakthroughs in the Routing of Voice Communications, IoT, and Other Real-Time Communications Over Broadband Networks

NASHUA, NH, May 07, 2019 (GLOBE NEWSWIRE) -- via NEWMEDIAWIRE – Unified Office, Inc, a leading managed services provider offering reliable hybrid cloud-based business communications services, IoT services and data analytics, announced today that the US Patent Office has issued a second patent for its end-to-end Highest Quality Routing Protocol™ (HQRP™) transmission network. This is a U.S. Design Patent for a Method and Apparatus for routing voice calls over voice over Internet protocol (VoIP) networks.

The patent covers the technology used in Unified Office’s Highest Quality Routing Protocol™ (HQRP™) transmission network. Unified Office’s HQRP™ platform solves the quality and reliability problems inherent with Cloud based VoIP/UC offerings. HQRP™ eliminates the need for costly dedicated T1 access lines, MPLS tunnels and other expensive legacy techniques that are typically used to try to create quality and reliability. HQRP™ provides the network platform upon which Unified Office’s Total Connect NowSM (TCNSM) business communications service offerings are based. Last year Unified Office received the first patent for its HQRP™ transmission network. This second patent further expands on that patent to include the entire end-to-end HQRP™ network architecture.

“Our HQRP™ network platform introduces an entirely new way of creating highly reliable, high quality, real-time business communications over broadband networks that is radically different from using standard T1 and MPLS circuits and other expensive legacy techniques,” said Ray Pasquale, Founder & CEO of Unified Office. “We are gratified to have been awarded a second patent from the US Patent Office on our platform. This further strengthens Unified Offices position in the marketplace as an innovator and proven technology leader in our mission to transform voice communications into a business analytics and revenue enhancement platform for our expanding customer base."

This highly reliable, secure HQRP™ network platform is the very foundation of Unified Office’s Total Connect NowSM managed services platform upon which all of their services are based. This network platform delivers business critical information for all of Unified Office’s real-time communications offerings including their:

  • Total Connect NowSM high quality VoIP and UC services,

  • Visual Performance Suite™ advanced business analytics

  • Total Connect Now Operations Performance Suite™ IoT services,

  • Visual Call Flow Builder™, a simple, visual graphical user interface that enables customers and resellers with the capability to build, design and manage their own call flows.

  • Total Connect Now Dental Management SuiteSM, an advanced business communications suite for dentists, and

  • Virtual Communications ConsoleSM, a virtual operator console that integrates with leading Dental Practice Management Software Solutions.

“We saw the need for HQRP™ because most SMBs are struggling to find ways to replace their undifferentiated, outdated, expensive unified communications (UC) and VoIP services as well as costly PBX equipment and accompanying T1 and MPLS circuits,” said Tom Phelan, CTO of Unified Office. “Finding innovative ways to help businesses cope in a pragmatic and practical way with the rapid pace of technological and behavioral changes in our world is what we do best.”

Unified Office’s previously patented Visual Performance Suite provides a real-time view of changes in operational performance levels and actionable intelligence for SMBs, enabling them to stay on top of real-time business performance, to take immediate actions, and to apply continuous operational improvements. All of these Total Connect NowSM (TCNSM) services are designed to help businesses provide higher levels of customer satisfaction, increased customer retention, and in many cases increased revenues and profitability.

Total Connect NowSM is an easy to use managed business communications service that integrates voice and video communications, messaging, service-level monitoring, business continuity, and business analytics tools into a seamless, high quality, reliable communications service that can be configured to meet the unique needs of any business. Unified Office provides an at-a-glance view of customer service responsiveness in real-time, along with on-demand and scheduled reporting, and real-time analytics for any single or multilocation business. All of this is delivered to customers and resellers in the form of a managed service where Unified Office takes responsibility for all of our customers’ services 24x7.

About Unified Office

Unified Office, Inc. is a leading provider of SDN-based, hybrid cloud, managed, Voice-over-IP (VoIP) and Unified Communications services to small and medium-sized businesses (SMBs). Unified Office’s Total Connect NowSM service architecture was purpose-built to deliver the highest quality of experience and availability, leveraging the latest in extensible business VoIP communications technology and cloud-based infrastructure to enhance SMB workforce productivity. Their cloud-based intelligent network incorporates Unified Office’s patented, adaptive Highest Quality Routing Protocol™ (HQRP™) for end-to-end service quality, and Business Continuity “shadowing” to ensure high availability operation over one or more redundant broadband links.

The Unified Office Visual Performance Suite™ and IoT service platform provide a real-time view of changes in operational performance levels and actionable intelligence for SMBs, store managers, practice managers, and business owners, enabling them to readily determine real-time business performance, take immediate actions, and apply continuous operational improvements. This results in higher customer satisfaction, increased customer retention, and increased revenues and profitability. For more information visit www.unifiedoffice.com.


Cathy Clarke
CNC Associates
Ph.: 508-833-8533
Email: cathy@cncassocs.com