Worldwide information technology company Unisys Corporation (UIS) recently secured a contract by Vietnam Airlines to upgrade the latest version of the Unisys Customer Loyalty Solution (CLS) from version 4.1 to version 4.3 and provide support for three years. Unisys already has business tie-ups with Vietnam Airlines and the contract renewal reinforces the long-term relationship spanning 12 years.
Since 1999, Unisys has provided Vietnam Airlines with CLS to support its Golden Lotus Plus Frequent Flyer program. With a membership of 500,000 Golden Lotus Plus members presently, Unisys has helped Vietnam Airlines to grow its membership base further, rendering specialized services based on customers' actual preferences, buying patterns and travel experiences. The company expects to work diligently to improve the travel experience of its passengers and thereby strengthen its position in the market.
Management is highly encouraged by its association with Vietnam Airlines. Unisys helps airlines offer personalized services to high-value customers and increase brand loyalty and the recent contract extension is likely to complement this initiative. With the prevalent competitive environment in the Asia Pacific aviation industry, airlines mostly aim to provide a personalized customer experience for building long-term customer relationships. With the up-gradation of Unisys CLS 4.3, Vietnam Airlines will be able to target selected services to the growing number of high-value passengers.
Based in Blue Bell, Pennsylvania, Unisys specializes in helping clients secure their operations, increase efficiency, utilize their data centers, enhance support to the end users and constituents, and modernize their enterprise applications. The primary market that Unisys serves include financial services companies, communications, and transportation, and commercial and public sector such as the U.S. federal government.
Unisys currently has a Zacks Rank #3 (Hold) and a long-term Underperform recommendation. One of its competitors, Accenture plc (ACN) also carries a Zacks Rank #3 (Hold).
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