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Unisys Wins Australia's DIAC Contract

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Leading information technology company Unisys Corporation (UIS) recently announced that its Australian counterpart has penned an agreement with the Department of Immigration and Citizenship (DIAC) of the country to offer end-user computing services and infrastructure support services. The five-year contract through Jun 2018 is worth $109 million.

The contract entails Unisys to provide managed service desk and end-user computing services for people migrating to Australia, promoting Australian citizenship, protecting and supporting refugees and helping to secure the geographic borders. Unisys has been associated with the Australian DIAC since 2007. The current contract further reinforces their mutual relationship.

Unisys has revolutionized the service desk facility of Australian DIAC, which otherwise was devoid of any single point of contact for IT-related issues. At present, Unisys handles about 25,000 calls per month, serving over 8,000 DIAC staff across the globe. With its technical expertise, Unisys has effectively improved the percentage of first-call resolutions by the service desk, thereby enhancing customer satisfaction. In addition, it has also helped DIAC to further uplift the website performance and reduce spam mails

Based in Blue Bell, PA, Unisys specializes in helping clients to secure their operations, increase efficiency and utilize their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. The primary market that Unisys serves worldwide includes financial services, communication and transportation, commercial and public sector, including the U.S. federal government.

Unisys currently has a Zacks Rank #1 (Strong Buy).) Other stocks that look promising and are worth a look are PDF Solutions Inc. (PDFS), Syntel Inc. (SYNT) and Forrester Research Inc. (FORR), each carrying a Zacks Rank #2 (Buy).

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