SYDNEY & MELVILLE, N.Y.--(BUSINESS WIRE)--
Company Recognised as Top Vendor in 2018 Contact Center Applications Market Report, Taking First Place Over 40 Vendors in Firm’s Analysis
Verint is Fifth-Time Recipient of “2018 Asia Pacific Customer Contact Optimisation Solutions Vendor of the Year” Award
Verint® Systems Inc. (VRNT), The Customer Engagement Company™, today announced it has ranked as Frost & Sullivan Asia Pacific’s latest market share leader for contact center applications,1 as well as received the “2018 Customer Contact Optimisation Solutions Vendor of the Year” award. These honors augment Verint’s ongoing commitment to simplifying, modernising and automating customer engagement in the APAC region and across the world.
In Frost & Sullivan’s recently published Asia Pacific Contact Center Applications Market CY 2017 (Forecast till 2024) report, Verint led all vendors, ranking top among 40 companies included in the analysis. The report’s top six current and projected market drivers include:
- Enhanced application functionality and channel integration to support omni-channel customer experience capabilities
- Demand for rich, easy to use, contact center analytics capabilities
- Addition of new contact channels such as social and mobile contact, and channel integration
- Continuous software update and system upgrading for advanced functionality
- Automation of routine customer interactions through bots, Virtual Assistants and Robotic Process Automation
- Integration of systems and apps outside the contact center to support digital transformation strategies
“This prestigious report highlights the valued partnerships we are building in this dynamically growing region, as well as the enthusiastic response to our cloud-based solutions,” said Verint’s Ady Meretz, president, Asia Pacific. “Our open design allows organisations to adopt individual elements of our solutions or use an entire platform-driven approach.”
In addition to being recognised as the number one contact center applications vendor across the region, Frost and Sullivan’s Asia Pacific Contact Center Applications Market study also highlights Verint’s leadership position in most of the countries around Asia Pacific such as Australia, India, China, Singapore and Hong Kong. The report shows Verint leadership in the following categories:
- Quality Monitoring Vendor: #1 market share in APAC overall and key countries including Australia, China, Hong Kong, India, Indonesia, Malaysia, New Zealand, the Philippines, Singapore, South Korea and Taiwan
- Analytics Vendor: #1 market share in APAC overall and key countries including Australia, China, Hong Kong, India, Indonesia, Malaysia, New Zealand, the Philippines, Singapore, South Korea and Taiwan
- Workforce Management Vendor: #1 market share in APAC overall and key countries, including India, China, Hong Kong, Indonesia, the Philippines, Singapore and Thailand.
Accompanying this study, Frost & Sullivan honored Verint with its “2018 Asia Pacific Customer Contact Optimisation Solutions Vendor of the Year” award. This marks the fifth consecutive year that Verint has been recognised in the firm’s APAC best practices awards, reinforcing its continued commitment and focus on helping customers achieve their business goals through the use of innovative customer engagement solutions.
“This award acknowledges the relentless efforts of the Verint team and recognises the company’s outstanding performance throughout 2017 and 2018,” said Krishna Baidya, head of customer contact research, ICT Practice - Asia Pacific at Frost & Sullivan. “Verint leads the customer contact optimisation solutions domain with continued market share growth in APAC, showing a strong commitment to strengthening its workforce engagement and analytics solution capabilities to meet clients’ needs for exceptional customer engagement, improving customer loyalty and driving revenue.”
To learn more about Verint’s market-leading customer engagement offerings, click here.
About Verint Systems Inc.
Verint® (VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimisation, security intelligence, and fraud, risk and compliance. Today, over 10,000 organisations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
1 Frost & Sullivan, Asia Pacific Contact Center Applications Market CY 2017 (Forecast till 2024), July 2018.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2018, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2018, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT COMPANY, NEXT IT, OPINIONLAB, TERROGENCE, SENSECY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, EDGEVR, RELIANT, VANTAGE, STAR-GATE, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.