MELVILLE, N.Y.--(BUSINESS WIRE)--
Verint® Systems Inc. (VRNT), The Customer Engagement Company™, today announced a line-up of events this month that focus on innovations in Knowledge Management and AI tools that can improve customer experience.
Game-changing Breakthroughs in Knowledge Management
Oct. 1; Online Webinar
Verint’s Heather Richards, VP, product strategy and go-to-market for knowledge management, will host today's webinar at 2 p.m. ET. A renewed enthusiasm and appreciation for knowledge management is evident, particularly in the digital workplace—strengthened by new technologies such as cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attendees will learn the differences between knowledge management and knowledge automation—and how the latter can drive improvements in customer experience while reducing operational costs.
CRMX Roundtable: Seamless Customer Experience: Combining AI, VA with Live Agents
Oct. 3; Online Webinar
Verint’s Jen Snell, VP, product marketing, Verint Intelligent Self-Service, will present at 1 p.m. ET. In a recent global study, two-thirds of consumers said they believe customer service online and via mobile devices needs to be faster and more intuitive. This panel discusses strategies that provide the greatest potential to enhance these customer relationships. Attendees will learn how to define and implement the right mix of automation and human touch and ensure consumer trust and relationships do not get lost in digitization.
Engage on the Road: Asia Pacific
Oct. 3; Jakarta, Indonesia
Verint’s Engage on the Road travels to Indonesia on October 3rd to gather colleagues, peers and partners for inspiration and collaboration and offer opportunities to help Asia Pacific customers make the most of their Verint customer engagement solutions. Experts will share their insights and perspectives on simplifying, modernizing and automating customer and employee engagement.
How Knowledge Management Plays the Leading Role in a Digital Strategy
Oct. 9; Online Webinar
Verint’s Heather Richards, VP, knowledge management (KM) strategy; Stephen Green, head of digital strategy, group chief customer officer, Equiniti; and Darren Charles, head of customer experience center, Equiniti, will present at 11 a.m. ET. Join these guest speakers for a discussion on the crucial role that KM plays across Equiniti’s business and how it is fundamental to its wider customer and digital transformation initiatives. Attendees will learn why KM is crucial to a digital strategy to increase customer advocacy and improve NPS; provide consistent, platform-agnostic experiences; and build a foundation for knowledge automation.
AI World Boston
Oct. 24; Boston, Massachusetts
Verint will present at two sessions.
Verint’s Ian Beaver, Ph.D., chief scientist, Intelligent Self Service, will present “IVAs: Build vs. Buy and How Their Conversations Will Help You Discover How to Build a Better Customer Experience” at 2:20 p.m. local time. Attendees will learn how the discoveries made possible through natural language self-service solutions such as Intelligent Virtual Assistants have enabled companies to change their websites or customer service models to deliver what their users were really looking for—helping to increase customer satisfaction and retention.
Verint’s Mike Hare, enterprise account executive, will present “Imagination to Implementation: Practical First Steps in Conversational AI” at 1:15 p.m. local time. Artificial Intelligence (AI) carries unprecedented potential to reinvent industries, delivering transformational value to organizations that implement successfully. How do companies move at a competitive pace to market, while balancing the need for a well-informed and responsible AI strategy? Attendees can learn from the success that multiple organizations have had over the last two decades.
To learn more about Verint’s global automation and cloud customer engagement events click here.
About Verint Systems Inc.
Verint® (VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2019, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2019, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law; Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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