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Virgin Media internet down: Mass outage hits Devon as customers complain they are unable to get online

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Group of strangers bond after receiving a reply-all email (Getty Images/iStockphoto)
Group of strangers bond after receiving a reply-all email (Getty Images/iStockphoto)

Virgin Media users in Devon say their internet has gone offline.

Users in Plymouth, Exeter and other cities in the county said they were unable to access the web as normal.

Instead of loading websites, affected users instead saw their browser hang up and then load up an error page with attempted fixed for their connections.

The company confirmed the issue on Twitter and said that a fix was estimated at 12.15pm on 5 May. The problems began over the morning of the same day, users said.

I can confirm there is currently an outage in your area at the moment and our engineers are working hard to get it resolved as soon as possible for you guys,” Virgin Media wrote to one affected user. “Sorry for the inconvenience this may cause this morning!

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