PHOENIX, AZ--(Marketwired - Feb 4, 2014) -
- Voxeo solution selected for latency, security and performance reliability
- Patented high availability architecture delivers the highest level of security in its cloud
- Delivers the cost effectiveness of a premise solution with the bursting capabilities and support of the cloud
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced that Voxeo, an Aspect company, has been awarded the 2014 Best Hybrid Cloud Solution award from the Cloud Awards Program. Voxeo, also as a finalist in Best Cloud Infrastructure category, was selected for its low latency, strong security and reliability. The Cloud Awards program celebrates the brightest and the best in Cloud Computing. Open to organizations across the globe, the Cloud Awards is the first and largest recognition platform of its kind.
Voxeo's Triple Cloud hybrid cloud solution makes it possible for companies to deploy on-premise solutions in a private cloud, leverage Voxeo's global cloud hosting, or take advantage of both models in a hybrid deployment that enables low-cost disaster recovery and overflow during peak traffic. The hybrid approach allows companies to maintain the cost benefits of a fixed infrastructure and only use the cloud when needed for peak call volumes, delivering the cost effectiveness of a premise solution with the bursting capabilities and support of the cloud.
"Hybrid deployments have been steadily increasing in popularity as hosting is increasingly viewed as a secure, reliable option. More enterprises are considering the cloud and true hybrid deployments for an affordable, low-risk path for adopting additional customer interaction channels in the contact center," said John Amein, Vice President of Product Management at Aspect. "We are honored to receive the best hybrid cloud award from the Cloud Awards Program. The award is further recognition that we are fulfilling our mission of making it easy for enterprises to engage with their customers."
Aspect is changing the contact center-in-the-cloud landscape significantly with the recent announcement of Zipwire, a true cloud contact center solution built on the Voxeo platform that delivers superior functionality with a no-risk, self-service provisioning. Unlike many smaller cloud solutions built on regular on-premise platforms and hosted in the cloud, Aspect's scalability and true on-demand capabilities offer deployment flexibility without sacrificing performance.
For more information about the Could Awards visit: http://www.cloud-awards.com/.
About the Cloud Awards
The Cloud Awards is an international program which has been recognizing and honoring industry leaders, innovators and organizational transformation in cloud computing since 2011. The awards are open to large, small, established and start-up organizations from across the entire globe, with an aim to find and celebrate the pioneers who will shape the future of the Cloud as we move into 2014 and beyond. Categories include the Software as a Service award, Most Promising Start-Up, and "Best in Mobile" Cloud Solution. Finalists were selected by a judging panel of international industry experts. For more information about the Cloud Awards please visit http://www.cloud-awards.com/.
Aspect's fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. We help the world's most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.
Aspect, the Aspect logo, are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.