SAN MATEO, Calif., May 01, 2019 (GLOBE NEWSWIRE) -- WageWorks, Inc. (WAGE), a leader in administering Health Savings Accounts (HSAs) and other Consumer-Directed Benefits (CDBs), today announced the availability of 24/7 live agent support for both phone and chat. These extended services enable clients and participants on-demand access to benefits support through the service channel they prefer.
Today’s always-on environment, combined with participants taking more control over their physical and financial health, creates a demand for effortless, accessible customer support. These enhancements address customer feedback and mark WageWorks’ most recent investment in its industry-leading culture of service and innovation.
“Our 24/7 phone and chat services, coupled with our recent HSA enhancements, help participants maximize the value of their benefits and enable employers to drive adoption and usage of these programs,” said Scott Rose, Chief Operating Officer of WageWorks. “These investments demonstrate our commitment to delivering an unparalleled low-effort customer experience.”
This latest enhancement to WageWorks’ service model directly reflects the rapidly changing needs of customers for personalized, anytime access. According to a recent Zendesk study, 67 percent of U.S. respondents have used live chat, social media or texting for customer service.
In addition to chat capabilities, WageWorks addresses participant demand for self-service through a mobile, connected experience, intuitive product offerings, and online resources. These include WageWorks’ comprehensive HSA dashboard (HSA Hub), a multimedia participant resource center (Maximize Your HSA), social media support, online resources, and FAQs.
WageWorks, Inc. (WAGE) is a leader in administering Consumer-Directed Benefits (CDBs). WageWorks is solely dedicated to administering CDBs, including pre-tax spending accounts, such as Health Savings Accounts (HSAs), health and dependent care Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), as well as Commuter Benefit Services, including transit and parking programs, wellness programs, COBRA, and other employee benefits. WageWorks is headquartered in San Mateo, California, with offices in major locations throughout the United States. For more information, visit www.wageworks.com.
Vice President, Corporate Communications