67 WALL STREET, New York - July 23, 2013 - The Wall Street Transcript has just published its Wireless Communications & Telecom Report offering a timely review of the sector to serious investors and industry executives. This special feature contains expert industry commentary through in-depth interviews with public company CEOs and Equity Analysts. The full issue is available by calling (212) 952-7433 or via The Wall Street Transcript Online.
Topics covered: Mobile Trends in Emerging Markets - 4G Infrastructure Capital Expenditures - Tower Cell Splitting - Global Wireless Spectrum Allocation - 4G LTE and 3G Infrastructure Upgrades
Companies include: 8x8 Inc. (EGHT) and many more.
In the following excerpt from the Wireless Communications & Telecom Report, the Vice President of Business Development of 8x8, Inc. (EGHT) discusses company strategy and the outlook for this vital industry:
TWST: Earlier this month, 8x8 presented an integrated cloud-based call center and hosted PBX solution. Can you explain what that is, and why it was such an important initiative?
Mr. Rees: If you consider a call center and then you consider the rest of an enterprise, typically they are quite separate. That is to say that the call center people have their headset somewhere and they are answering calls, but they are not really integrated with the rest of the business and the enterprise. What we have done is taken our two product suites, the hosted PBX product and hosted UC services, and then we have integrated that with the virtual contact center services so they now appear all as one. That means that the agents answering calls in the contact center can also interact with the rest of the people in the enterprise that are not in the contact center in the same way that everybody else can. That means they can dial by extension, for example, so that to get hold of somebody in the enterprise, they can see their presence information, meaning they can see if somebody is available or not, whether they are in the contact center or whether they are not in the contact center. It is quite an important step in integrating contact centers into the rest of the business.
The reason I think this is an important need on a larger scale is that we are finding that virtual contact center services are now becoming much more prevalent in smaller enterprises and midmarket businesses, because they are very affordable compared to the previous-generation technology. Previously you would have to buy a premise-based solution, a very large capital expenditure typically in hundreds of thousands of dollars, so it was cost-prohibitive for those types of businesses to have a professional contact center. Now being able to buy it on a monthly, seat-by-seat basis, they can afford to put professional contact centers into their business, and they can also integrate with the rest of the enterprise personnel.
TWST: Looking back at last quarter, what did you think the most important numbers were, and what were the major issues that impacted those numbers?
Mr. Rees: I think our results last quarter were pretty good. It happened to be the end of our fiscal year as well. We hit a couple of key milestones. First, for fiscal revenue for our 2013 fiscal year, we recorded $107.6 million in revenue. That was a major milestone, as this was the first time we broke the $100 million mark. We also saw a 32% revenue growth from business customers and hit another major milestone of 80% gross service margins. This compared to approximately 76% in the same period the previous year, so that's a significant improvement, and also puts us in the same league as the cloud software-as-a-service businesses. We really saw a lot of very positive news from our last quarter and for the last fiscal year. The other thing to bear in mind is...
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