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West Elm Will Refund Customers with Faulty ‘Peggy’ Collection Furniture

Madeline Farber
After removing the collection from its website

If you’re a West Elm customer with defective “Peggy” furniture on your hands, you can now get a refund.

The company is offering a refund or replacement to those who bought a faulty Peggy couch, sectional or chair after July 2014, Consumerist reports — just days after removing the items from both its website and stores altogether.

“We were sorry to learn of our customers’ experience with the Peggy Collection and have decided to temporarily remove it from our U.S. and Canada assortment– online and in stores – until we can better understand and resolve any issues,” a spokesperson told Consumerist.

The decision comes after one Peggy owner — Anna Hezel — wrote a post on The Awl detailing her struggle with the couch. Hezel explains in her post that the couch started to “disintegrate in small ways” after a couple days (and paying an estimated $1200), from fraying buttons to shifty cushions. West Elm initially sent her a button repair kit that was hard to follow and “left me with fewer buttons than I started with.”

Other West Elm customers have started to chime in with similar problems, taking to Instagram to troll the company after their couches began to fall apart. One woman even wrote a 700-word review on her local West Elm’s Yelp page.

“We stand behind the integrity of our products and take customer feedback seriously,” the spokesperson told Consumerist, hence the option to get a refund or replacement.

West Elm customers that bought a defective Peggy couch can call the special support number at (888) 922-7870 or email support@westelm.com.