Continued strength of Avaya IX Digital into XCaaS platform increases functionality, enhances customer experience
LITTLE ROCK, Ark., March 05, 2019 (GLOBE NEWSWIRE) -- Windstream Enterprise (WE), a leading supplier of advanced network communications, announced today that Avaya, a global leader in contact center solutions, has named Windstream Enterprise as U.S. Innovation Partner of the Year at Avaya ENGAGE® 2019 in Austin, Texas. The award recognizes Windstream Enterprise for its continuous innovation as a provider of Avaya IX Contact Center Digital solutions as part of its contact center solution offering.
“It’s an honor to once again be recognized by Avaya for our continued innovation with our cloud-based deployments of Avaya IX Contact Center Digital,” said Layne Levine, president of Windstream Enterprise & Wholesale. “These solutions help enterprises engage their customers and deliver a superior customer experience across channels in a rapidly scalable and flexible manner.”
In 2018, Windstream Enterprise became Avaya’s first U.S. XCaaS provider to incorporate Avaya IX Digital, including Oceana and Breeze for Digital as part of its contact center services strategy to enable migrations from premises-based systems to the cloud. This past year, Windstream has shown the strength of Avaya IX Digital in its XCaaS portfolio, adding new functionality that helps to empower their enterprise clients to deliver better customer experiences.
In addition to UCaaS/CCaaS offerings, Windstream Enterprise offers its proprietary OfficeSuite UC®, SD-WAN Concierge™, Cloud Connect and industry-leading Wi-Fi services. It also offers a range of complementary network and communications solutions including Managed Network Security, Wavelength Services with Optical Encryption, Switched Ethernet and Fixed Wireless. Collectively, these solutions help enterprises connect, transform and elevate their business on the path to transformation. More at windstreamenterprise.com.
Windstream Holdings, Inc. (WIN), a FORTUNE 500 company, is a leading provider of advanced network communications and technology solutions. Windstream provides data networking, core transport, security, unified communications and managed services to mid-market, enterprise and wholesale customers across the U.S. The company offers broadband, entertainment and security services for consumers and small and medium-sized businesses primarily in rural areas in 18 states. Services are delivered over multiple network platforms including a nationwide IP network, our proprietary cloud core architecture and on a local and long-haul fiber network spanning approximately 150,000 miles. Additional information is available at windstream.com or windstreamenterprise.com. Please visit our newsroom at news.windstream.com or follow us on Twitter @Windstream or @WindstreamBiz.
Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com.
Sarah C. Davis, 720.529.7611