Fully integrated, interactive voice response, call back and outbound call center capabilities
LITTLE ROCK, Ark., March 19, 2019 (GLOBE NEWSWIRE) -- Windstream Enterprise Resale, a leading provider of advanced cloud and network solutions, today announced major Contact Center Services (CCS) enhancements to its OfficeSuite UC® White Label product. Customers can now leverage Interactive Voice Response (IVR), customer call back and outbound call center capabilities.
“This fully integrated, scalable, cloud-hosted CCS platform expands the market for Windstream Enterprise Resale partners, equipping them with additional capabilities to sell and support larger businesses requiring greater sophistication in managing and answering customer calls,” said John Nishimoto, vice president of products for Windstream. “This empowers businesses to deliver a superior customer experience without additional capital expenditures, expensive administration licenses or specialized technical training to operate and support.”
The CCS platform provides unlimited, scalable flexibility for end-user call center employees, allowing representatives to work from virtually anywhere in the world and enabling the ability to train and monitor remotely. Complete integration with the OfficeSuite UC® product ensures accurate reporting and real-time tracking of agent statuses. Advanced skill-based routing provides a best-in-class customer experience.
In addition to proprietary OfficeSuite UC® White Label service, Windstream Enterprise Resale offers a wide variety of cloud-based and network solutions to its resale partners including SD-WAN Wholesale, Dedicated Internet Access, MPLS, Ethernet Solutions, Wavelengths, and Cloud SIP and PRI that are collectively designed to help resale partners provide solutions that increase productivity, improve security and reliability for their business end users. More at windstreamenterprise.com/wholesale/resale-services.
Windstream Holdings, Inc., a FORTUNE 500 company, is a leading provider of advanced network communications and technology solutions. Windstream provides data networking, core transport, security, unified communications and managed services to mid-market, enterprise and wholesale customers across the U.S. The company also offers broadband, entertainment and security services for consumers and small and medium-sized businesses primarily in rural areas in 18 states. Services are delivered over multiple network platforms including a nationwide IP network, our proprietary cloud core architecture and on a local and long-haul fiber network spanning approximately 150,000 miles. Additional information is available at windstream.com or windstreamenterprise.com. Please visit our newsroom at news.windstream.com or follow us on Twitter at @Windstream or @WindstreamBiz.
Sarah C. Davis, 720.529.7611