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Wired News - LivePerson and HSBC Collaborate to Roll Out 'Mobile Chat' as Part of Conversational Commerce Solutions Provided to HSBC Customers Worldwide

LONDON, UK / ACCESSWIRE / May 14, 2018 / If you want access to our free research report on LivePerson, Inc. (NASDAQ: LPSN), all you need to do is sign up now by clicking the following link www.active-investors.com/registration-sg/?symbol=LPSN as the Company's latest news hit the wire. On May 10, 2018, the Company revealed that it has signed an agreement with HSBC Holdings PLC (NYSE: HSBC) to provide conversational commerce solutions to HSBC's customers across the globe including banking via text communication. The agreement was signed between LivePerson and HSBC late in FY17 and builds on the existing relationship between the two parties. Register today and get access to over 1,000 Free Research Reports by joining our site below:

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Active-Investors.com is focused on giving you timely information and the inside line on companies that matter to you. This morning, LivePerson and HSBC Holdings most recent news is on our radar and our team decided to put out a fantastic report on the company that is now available for free below:

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Roll out plan for 'Mobile Chat'

The interactive banking via text communication would be as simple and easy as texting with friends and family using any popular messaging app. The banking via text service would be rolled out in a phased manner across 14 markets in Europe, Middle-East, and Africa (EMEA), North America, Latin American region (LATAM), and Asia/Pacific (APAC). Later on, the service would be made available to over 30 million HSBC's customers across the globe.

The use of conversational commerce and AI (artificial intelligence) is a critical part of HSBC's digital transformation plan. By using conversational commerce solutions, HSBC plans to offer its customers a "zero learning curve" experience where customers can interact with the bank using simple messages in their natural language and address their queries and get service on their own terms and timetable. HSBC plans to offer conversational banking across all its divisions, including Retail Banking and Wealth Management. The aim is to offer its customers a more seamless experience across all channels when interacting with the bank.

Quotes from Management

Commenting on the roll out of 'Mobile Chat', Warren Buckley, Global Head of Contact Centers at HSBC, said:

''This new technology allows our customers to start a conversation with us on one channel, for example in our contact centers and continue where they left off, be that via messaging on their mobile app or online via our website, saving them valuable time. We will continue to adapt our services as our customers' needs change, to provide banking services on their terms.''

Robert LoCascio, Founder and CEO of LivePerson, stated:

''We're excited to see one of the world's largest banks, HSBC, moving forward with conversational commerce and AI at this scale. Consumers want simple and convenient customer service, and by offering the ability to message them anytime, instead of calling, HSBC is delivering exactly that.''

Rationale and Benefits

LivePerson had commissioned an online survey of young consumers across US, UK, France, Germany, Japan, and Australia. The survey conducted in September 2017 by Survata studied how the younger generations globally prefer to use digital technologies. The data from the survey indicates that consumers wish to talk to brands using messaging and chat just like they talk to their friends and family using their smartphones. This was a common preference across all the regions surveyed. This is one of the main reasons for HSBC to roll out the text communication solution or 'Mobile Chat' worldwide. HSBC has already initiated the first roll out of 'Mobile Chat' in UK and plans to announce roll outs across by each region in FY18 and beyond.

Apart from the convenience, simplicity and popularity of messaging with consumers, many organizations currently using messaging and AI to connect with consumers have witnessed major positive impact on their businesses. These include higher satisfaction scores from customers as well as contact center staff, improved operational efficiencies and doubling of agent productivity compared to voice calls.

About LivePerson Inc.

Headquartered in New York City, LivePerson is a global leader in digital communication solutions and aims to makes life easier by transforming how people communicate with brands. The Company has been driving consumer communication technology through the evolution of predictive intelligence and customer transcript insights. LivePerson is driving today's new era of messaging, conversational design, and the integration of bots/AI into the customer care of the world's largest brands. The Company currently has over 8,000 customers, including leading brands like Citibank, HSBC, Orange, and The Home Depot. The Company has over 1,000 employees and offices across the globe including in Tel Aviv, Atlanta, London, Amsterdam, Santa Monica, Reading UK and Melbourne, Australia.

About HSBC Holdings PLC

Headquartered in London, UK and founded in 1865, HSBC is one of the world's largest banking and financial services organizations serving around 38 million customers worldwide. Its banking services includes Commercial Banking, Global Banking and Markets, Private Banking, Retail Banking and Wealth Management. HSBC network covers around 3,900 offices in 67 countries and territories in Europe, Asia, Middle-East and North Africa, North America, and Latin America.

Stock Performance Snapshot

May 11, 2018 - At Friday's closing bell, LivePerson's stock was marginally down 0.81%, ending the trading session at $18.30.

Volume traded for the day: 400.44 thousand shares.

Stock performance in the last month - up 14.02%; previous three-month period - up 63.39%; past twelve-month period - up 87.69%; and year-to-date - up 59.13%

After last Friday's close, LivePerson's market cap was at $1.09 billion.

The stock is part of the Technology sector, categorized under the Business Software & Services industry.

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