OTTAWA, ON and BOSTON, MA--(Marketwired - Apr 15, 2014) - BTI Systems, an award-winning provider of cloud and metro networking software and systems to content and service providers around the world, today announced significant expansions to its service and support capabilities and partner ecosystem.
Fueled by BTI's reputation for teaming with the industry's most influential and fastest-growing providers to accelerate time-to-value for an ever-increasing range of services, BTI's network commissioning, monitoring and provisioning support offerings enable its customers to reduce costs by freeing them from the burden of expanding their operational organizations. More than 40 percent of BTI's revenues come from top-tier content, cloud and service providers.
A rapidly growing number of cloud and content providers are capitalizing on the multiple business advantages of building their own private networks to deliver high-capacity connectivity between cloud data centers in metro and regional areas. Implementing and operating their own metro and regional networks gives them strategic control of the infrastructure used to deliver content and applications, as well as economies of scale. However, the costs of establishing a network operations center (NOC) and staffing it with skilled personnel to monitor, manage and optimize these networks can substantially offset the expected advantages of building those networks.
Traditional service providers also have requirements for expert resources and augmented monitoring, management, provisioning and technical support. Ensuring efficient and continual operations is a priority for business and revenue growth. So, too, is accommodating demand fueled by ever-increasing consumer and business network traffic driven by over-the-top (OTT) applications, mobile computing and transactional processing.
BTI's service and support offerings enable their customers to overcome those challenges. "Service and content providers leverage our 7x24x365 global service and support infrastructure to speed time-to-deployment," said Raj Sathyaraj, BTI's senior director, worldwide service sales and business development. "This enables them to monetize their investment in BTI solutions more quickly. In addition to providing our customers with traditional break-fix support, we are taking on the complexity and responsibility of proactively monitoring, provisioning and maintaining networks to a stated level of operation."
"Our service and support offerings are designed to help customers achieve their business objectives," Sathyaraj added. "In fact, in the most recent survey of our customers, 97 percent found our technical service and support much better, better or at least as good as our competitors. We have installed and managed hundreds of networks and our success is reflected in our growth."
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"BTI worked with us to test our fiber rings to make sure we had a clean optical infrastructure, and also helped us with the private network installation," said Chip Hanson, network engineering manager at Rackspace. "Our Dynamic Optical Layer network was up and running within a couple of months of our first meeting with BTI. Working closely with our engineers, BTI ensured the deployment went smoothly and continues to do so."
BTI's Global Service and Support Resources
BTI's ServiceLink Portfolio includes 7x24x365 "follow the sun" advanced technical support, four hour and two hour onsite parts and technician services, software and hardware maintenance, cloud-based asset management tools, Network Optimization Services and a state-of-the-art, full-service 7x24x365 Network Operations Center. BTI's comprehensive ServiceLink Professional Services offering includes project management, site surveys, furnishing, fiber characterization, live cutover services, installation and network acceptance testing.
BTI has service centers across North America, Latin America, Europe and Asia-Pacific, with more than 400 stocking locations and 175 certified technicians. BTI's growing services and support infrastructure includes a state-of-the-art Network Operations Center for monitoring and provisioning networks, onsite resident engineer or designated support engineer services, four hour and two hour onsite/local technician and local spares delivery services, and rapid deployment services.
Extending Capabilities with Global Partner Network
Complementing its in-house resources, BTI's global partner network includes companies such as LB Networks, LightRiver, AFL Global, Belcom247, 3E Telecom, CTDI, Nexwave and Vetas Technologies.
"We're committed to exceeding customer expectations in terms of cost, performance and delivering on time. BTI's services organization matches perfectly with our team. Their networking expertise is second to none and they share the same philosophy of over-delivering to support customer requirements efficiently and effectively."
Vice President of Business Development
"As we reach further into the cloud to assist data centers, BTI is ideally suited to bolster our clients' growing inter-data center networking requirements. LightRiver and BTI are strategically aligned to deliver unmatched technology, services and expertise to content and service providers, so they can increase their revenues while reducing their expenses."
Vice President, Network Operations Center and Front Line Maintenance
AFL Network Services
"With operations in the U.S., Mexico, Canada, Europe, Asia and the South Pacific, we provide communications companies with best-in-class fiber optic equipment, testing and training. BTI counts some of the largest cloud and content providers as customers and we are pleased to work closely with their team to provide the full range of network operations management."
Vice President Operations
"We offer service providers a competitive advantage, which in turn drives business in the fast-growing networking segments of mobile backhaul, Ethernet business services and Cloud services. We have deployed network technologies in over 10,000 carrier network locations and working with BTI expands our team's capabilities considerably by working with one of the most knowledgeable and experienced organizations in packet optical solutions and services."
About BTI Systems
BTI delivers solutions that transform the economics, performance and innovation of global networks through intelligent networking software and systems. Leading content, cloud and service providers choose BTI to drive improved operational efficiencies and profitably deliver high-value services to businesses and consumers around the globe. With more than 380 customers, BTI is headquartered in North America, and operates regional sales, marketing, and R&D centers of excellence throughout the world. For more information, visit www.btisystems.com.
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