Consumers are advised to immediately stop using these products until they register with YGG and download the firmware update which will eliminate the overheating issue
CALABASAS, Calif., March 17, 2020 Yamaha Guitar Group (YGG) today announced corrective action required for its Line 6 Relay G10 family of products.
The transmitters, which connect to an electric guitar to enable wireless connectivity, are charged by plugging them into a companion receiver, Line 6 and Yamaha THR Wireless Amplifiers, as well as a standalone Line 6 Relay G10T USB Charging Cable.
In four reported cases, the battery inside the G10 transmitter overheated during charging, adding pressure on the housing mechanism. In extreme cases, this behavior caused the top of the unit to break and separate.
There have been no incidences of overheating in the company's wireless-enabled amps themselves, including Line 6 Spider V guitar amplifiers, as well as the new Yamaha THR30II Wireless and THR10II Wireless Amps.
Consumers who purchased a Relay G10, Relay G10S, and Relay G10T Wireless product prior to February 2020 are being advised to immediately stop using these products until they register with YGG and download the firmware update which will eliminate the overheating issue. Consumers are being asked to register for the firmware update at http://www.line6.com/g10recall or by calling toll free 877-865-4636 and entering the unique serial number found on the G10T component. Once they do this, they can download the firmware update.
Consumers who have the Line 6 Relay G10T USB Charging Cable are being asked to cut the cable, take a picture of the cut charging cable and send the picture to YGG. Upon receipt, YGG will provide a full refund in the form of a PayPal payment.
For more information about the required firmware update and other related concerns, please call YGG Customer Service at 877-865-4636 or visit https://line6.com/g10recall/
About Yamaha Guitar Group, Inc.
Yamaha Guitar Group, Inc. (YGG) is a U.S. based wholly owned subsidiary of Japan- based Yamaha Corporation, that is now dedicated to serving the needs of guitar players through three distinct brands: Yamaha, Line 6, and Ampeg.
Yamaha began making classical guitars in Hamamatsu, Japan in 1941 and launched in the U.S in 1966 with the legendary FG180 acoustic, the forefather of the best-selling FG series. Since then, Yamaha has gone on to create class- leading instruments including the SBG and Pacifica electric guitars, BB basses, APX electro acoustics, the unique Silent Guitar and, most recently, the TransAcoustic guitar, all combining craftsmanship, technology and engineering excellence to redefine what a guitarist can expect from their guitar.
Line 6 is known for products which leverage groundbreaking digital technology to inspire guitarists. With a long history of firsts, Line 6 has a proven track record of creating category-defining products. Their best-selling flagship Helix® guitar processor has received numerous accolades and awards, including the Guitar World "Platinum Award", the Premier Guitar "Premier Gear Award", and the Guitar Player "Editors' Pick" award.
Ampeg has produced some of the music industry's most innovative amplification products including the first bass combo amp, the first guitar amp with reverb and the de facto stage bass amp, the SVT. Since the 1940s, Ampeg has offered unique and often first-to-market features and performance capabilities, resulting in six U.S. patents under the Ampeg brand name.
SOURCE Yamaha Guitar Group