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YouTube on PlayStation 4 not working properly as users unable to sign in

Adam Smith
An attendee plays a video game on the PlayStation 4 video game console in the Sony Interactive Entertainment booth during the Tokyo Game Show 2018 on September 20, 2018 in Chiba, Japan: Tomohiro Ohsumi/Getty Images

PlayStation 4 users are having difficulties signing into YouTube, as the video-hosting site is reportedly showing error codes when users try to log in.

People on Twitter, as well as on Google’s support forums, are saying that their video game console is showing the error code NP-37602-8.

It is unclear what that code refers to.

Google Trend data for people searching for the error code suggests that the problem begun at approximately 7am UK time and has continued since.

An official PlayStation support page where users can search for solutions to technical problems does not provide results for the code, only the message: "We couldn’t find a matching error. Please check and try again."

@YouTube having issues signing in to PS4 app, what gives?

— The Outlaw Otaku (@theoutlawotaku)
May 29, 2020

Apparently thousands of people are unable to sign into youtube on PS4 this morning with the error message stating 'An error has occured, (NP37602-8)'.

Anyone else got this problem?

— James (@JimClark92)
May 29, 2020

I'm having trouble logging into YouTube on my ps4
Code NP-37602-8

— Yahir (@Yahir91055062)
May 29, 2020

The error results in users being logged out of their YouTube accounts when they try to sign in, with no way to log back in.

The issue does not appear to have affected the application on Sony's PlayStation 3. It also does not appear to have affected Microsoft's Xbox One console.

This is not the first time the error code has surfaced. Forums from 2017 and 2016 show users suffering from similar issues, but those posts contain no advice on resolving the problem.

We have reached out to YouTube and Sony for clarification.

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