PlayStation 4 users are having difficulties signing into YouTube, as the video-hosting site is reportedly showing error codes when users try to log in.
People on Twitter, as well as on Google’s support forums, are saying that their video game console is showing the error code NP-37602-8.
It is unclear what that code refers to.
Google Trend data for people searching for the error code suggests that the problem begun at approximately 7am UK time and has continued since.
An official PlayStation support page where users can search for solutions to technical problems does not provide results for the code, only the message: "We couldn’t find a matching error. Please check and try again."
@YouTube having issues signing in to PS4 app, what gives?— The Outlaw Otaku (@theoutlawotaku)May 29, 2020
Apparently thousands of people are unable to sign into youtube on PS4 this morning with the error message stating 'An error has occured, (NP37602-8)'.
Anyone else got this problem?— James (@JimClark92)May 29, 2020
I'm having trouble logging into YouTube on my ps4
Code NP-37602-8— Yahir (@Yahir91055062)May 29, 2020
The error results in users being logged out of their YouTube accounts when they try to sign in, with no way to log back in.
The issue does not appear to have affected the application on Sony's PlayStation 3. It also does not appear to have affected Microsoft's Xbox One console.
We have reached out to YouTube and Sony for clarification.