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eGain Corporation (EGAN)

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eGain Corporation

1252 Borregas Avenue
Sunnyvale, CA 94089
United States
408-636-4500
http://www.egain.com

SectorTechnology
IndustryBusiness Software & Services
Full Time Employees507

Key Executives

NameTitlePayExercisedAge
Mr. Ashutosh RoyCo-Founder, Exec. Chairman, Chief Exec. Officer and Pres24N/A51
Mr. Gunjan SinhaCo-Founder and DirectorN/AN/A50
Mr. Eric N. SmitChief Financial Officer283.16kN/A55
Mr. Promod NarangSr. VP of Products and Engineering264.49kN/A59
Mr. Joseph BrownConsultant266.14kN/A67
Amounts are as of December 31, 2016 and compensation values are for the last fiscal year ending on that date. Pay is salary, bonuses, etc. Exercised is the value of options exercised during the fiscal year. Currency in USD.

Description

eGain Corporation provides cloud-based customer engagement software solutions worldwide. The company offers eGain software suite, including eGain Mobile for business to offer its eGain-enabled engagement options to mobile users; eGain Social to monitor social networks; and eGain Community for creating and managing online communities or forums, community knowledge harvesting, and single-sourced publishing. Its eGain suite also consists of eGain Offers that helps businesses engage visitors on the company Website and Facebook fan pages; eGain Virtual Assistant for text and speech chat interactions; eGain Cobrowse that enables phone and chat reps to show customers around the Website, help locate information, and hand-hold them during complex tasks; and eGain Chat, which enables Website visitors to conduct text and video chats with agents. In addition, the company’s eGain suite comprises eGain ClickToCall that provides Website visitors to request a callback while browsing; eGain SelfService to support self-service access options; eGain CaseManager, a case logging system; and eGain Mail for processing inbound customer emails. Further, it eGain suite includes eGain KnowledgeAgent, which empowers contact center agents with AI-powered knowledge management; eGain Analytics for businesses to monitor, measure, and manage their omnichannel engagement operations and infrastructure; eGain SecureMessaging, a secure Web-based portal for customers to read confidential messages; and eGain Notify for managing and delivering automatic reminders, alerts, and updates at various stages of the customer journey. Additionally, the company offers implementation, solution development, systems integration, and training services. It serves retail, telecommunications, financial services, insurance, outsourced services, technology, utilities, government, manufacturing, and consumer electronics industries. eGain Corporation was founded in 1997 and is headquartered in Sunnyvale, California.

Corporate Governance

eGain Corporation’s ISS Governance QualityScore as of N/A is N/A. The pillar scores are Audit: N/A; Board: N/A; Shareholder Rights: N/A; Compensation: N/A.

Corporate governance scores courtesy of Institutional Shareholder Services (ISS). Scores indicate decile rank relative to index or region. A decile score of 1 indicates lower governance risk, while a 10 indicates higher governance risk.