BOSTON, Oct. 06, 2020 (GLOBE NEWSWIRE) -- Today LogMeIn announced that Rescue Live Guide is now certified and available for Microsoft Dynamics 365 Omnichannel for Customer Service. This integration provides a zero-download solution for both chat and phone-based agents to assist customers with providing instant and secure co-browsing to resolve issues faster via guided, personalized support. This approach empowers the enterprise to stay connected with their customer and enable “always on” experiences. Customer service teams are constantly balancing the need to help customers through an issue as quickly as possible while at the same time delivering a high quality, personalized experience. Rescue Live Guide enhances Dynamics 365 by enabling businesses to tap into the potential of visual engagement and up-level their customer support by turning frustrating experiences into positive outcomes. The combination of Rescue Live Guide with Dynamics 365 Omnichannel empowers customer service teams to deliver seamless, personalized support.“We are excited by this partnership and the opportunity to allow agents using Microsoft Dynamics 365 to seamlessly see what the customer sees on any website by integrating Rescue Live Guide,” said David Campbell, General Manager & Vice President of Products at LogMeIn. “By augmenting the existing channels of engagement supported by Dynamics 365 with flexible and secure co-browsing capabilities, customer service teams can make conversations easier and more productive with the security needed to protect both company and customer data. Rescue Live Guide provides an easy to deploy co-browse solution to Dynamics 365 that brings agents closer to customers with annotation and personalized cursors and helps drive future of engagement across channels.”Renée Knee, Vice-President and General Manager Americas Business Applications at Microsoft Corp. said, “In today’s environment where customers are engaging through new channels and employees are often working remotely, it is critical to provide the capabilities to deliver a better experience while also maintaining productivity. By integrating Rescue Live Guide with Microsoft Dynamics 365 Omnichannel, customer service teams are empowered with visual engagement tools in a unified workspace to more rapidly solve customer’s challenges across channels, from phone to digital. Rescue Live Guide helps to optimize agent performance and improve the overall customers experience by bringing the best of co-browse to Dynamics 365.”Key features of this integration include: * Launching a co-browse session directly from the Omnichannel Agent Dashboard within Dynamics 365, no PIN or downloads required * Seamlessly add a visual dimension as agent and customer continue chatting * Securely mask sensitive customer data on any website ensuring customers privacy and organizational compliance * Gain additional visibility above and beyond standard reporting with recordings and reportsRescue Live Guide is part of LogMeIn’s remote support solutions portfolio. For more information visit, https://www.logmeinrescue.com/solutions/cobrowsing-software/live-guide-product-features.Additional Resources: LogMeIn Rescue BlogRescue Live Guide Co-Browse Solution listing on Microsoft AppSourceLogMeIn Rescue Live Guide Overview by The CRM NinjaAbout LogMeIn, Inc. LogMeIn, Inc.’s category-defining products unlock the potential of the modern workforce by making it possible for millions of people and businesses around the globe to do their best work simply and securely—on any device, from any location and at any time. A pioneer in remote work technology and a driving force behind today’s work-from-anywhere movement, LogMeIn has become one of the world’s largest SaaS companies with tens of millions of active users, more than 3,500 global employees, over $1.3 billion in annual revenue and approximately 2 million customers worldwide who use its software as an essential part of their daily lives. The company is headquartered in Boston, Massachusetts with additional locations in North America, South America, Europe, Asia and Australia.Media Contact Lauren Christopherson firstname.lastname@example.org
LastPass by LogMeIn today released findings of a new report commissioned to better understand the current state of passwords in organizations today, and how these trends are driving passwordless authentication models moving forward. The report, “From Passwords to Passwordless” was conducted in partnership with Vanson Bourne and highlights the critical need to address password problems as remote work becomes the new normal. Released in time for Cybersecurity Awareness Month, a month recognized across the globe as an opportunity to double-down on security awareness efforts, the global study provides evidence that the need to migrate from traditional passwords and the risks they pose continues to grow, and is even more apparent in a work from anywhere world.
BOSTON, Sept. 14, 2020 (GLOBE NEWSWIRE) -- LogMeIn today announced that LastPass, its industry-leading password management and identity solution has reached a great milestone: 25 million LastPass users around the globe. A pioneer in the password management space, LastPass was founded on a mission to provide seamless password security for individuals and businesses alike. For over a decade, LastPass has made it easier for thousands of businesses and millions of users to improve their password security and safeguard their digital assets. Today, the company celebrates the 25.6 million users and 70,000 businesses who count on LastPass to simplify and secure their digital lives.“We've seen some amazing milestones since LastPass launched in 2008 – but growing our community and helping over 25 million users across the globe secure their online lives is our best yet,” said Dan DeMichele, Vice President of Product Management, LastPass at LogMeIn. “From securing our customers transition to remote work, to helping employees go passwordless, to alerting users when their personal information is at risk, we’re dedicated to delivering world class online security no matter how an individual, family or business wants to use LastPass.”When over 9.7 billion data records globally have been lost or stolen since 2013, using a password manager is vital to securing your digital life. According to LastPass customers on the trusted user review site, G2: * “In my opinion, having strong passwords is the basis for proper use of the Internet in these times. I love LastPass because it enables me to control all my passwords without having to remember a million different combinations. I like the ability to integrate with a variety of services.” – Adrian B via G2 * "LastPass really simplifies the process of setting complex passwords and not having to remember them yourself. In an environment where end users have anywhere from 10 to 25 passwords and all requiring to be secure and changed frequently, we really needed something to simplify and minimize impact for our end users. LastPass does just that, allowing our end users to generate secure passwords for multiple logins and sites while also not requiring them to remember any extra passwords." – Joel A via G2 * “I have been using LastPass personally for a number of years and 2 years ago my whole company switched over to LastPass too. It is an invaluable tool for everyone, helping us with keeping our passwords and other sensitive information private and secure, as well as making collaboration a breeze. We simply love LastPass and enjoy using it on day-to-day basis.” – Admin in Telecomm via G2 * "Generating and handling LastPass passwords is easy and efficient. The password generation choice helps you to acquire a password that satisfies all specifications, including duration and specific characters. I use the corporate app, so I can use my personal details also on my work machine by linking to my own LastPass account.” - Kirstin H via G2Seeing the need to help customers secure cloud Identity, LogMeIn expanded LastPass beyond password management in 2019 with the launch of LastPass Identity, a complete Identity solution combining password management and single sign on (SSO) functionality with adaptive multi-factor authentication (MFA). LastPass enables businesses of all sizes to gain unified visibility and control, mitigate risk and reduce costs, all while offering employees a passwordless login experience that’s effortless to adopt.LastPass has been recognized by several industry awards for its password management and identity solutions, providing incredible market validation for its innovation, vision, and overall industry impact. LastPass has also been named the best overall password manager by trusted industry publications and has a 4.5 average rating on the Chrome Web Store based on nearly 30,000 reviews.For more information about LastPass Personal and Business plans, please visit LastPass.comResources LastPass Blog LoveLastPass Twitter CampaignAbout LastPass LastPass is an award-winning password manager helping more than 25.6 million users organize and protect their online lives. For more than 70,000 businesses of all sizes, LastPass provides identity and access management solutions that are easy to manage and effortless to use. From single sign-on and enterprise password management to adaptive multifactor authentication, LastPass for Business gives superior control to IT and frictionless access to users. For more information, visit https://lastpass.com. LastPass is a trademark of LogMeIn in the U.S. and other countries.About LogMeIn LogMeIn, Inc.’s category-defining products unlock the potential of the modern workforce by making it possible for millions of people and businesses around the globe to do their best work simply and securely—on any device, from any location and at any time. A pioneer in remote work technology and a driving force behind today’s work-from-anywhere movement, LogMeIn has become one of the world’s largest SaaS companies with tens of millions of active users, more than 3,500 global employees, over $1.3 billion in annual revenue and approximately 2 million customers worldwide who use its software as an essential part of their daily lives. The company is headquartered in Boston, Massachusetts with additional locations in North America, South America, Europe, Asia and Australia.Media Contact: Lauren Christopherson email@example.com